Defined and implemented a comprehensive HR strategy in alignment with organizational goals and strategy. Lead efforts to improve the employee experience through strengthening the Clinicas’ ability to attract, develop, reward and retain top talent.

Responsible for execution of HR People Strategies. • Actively create and implement recruitment and retention strategies for hard to fill key positions. • Develop and deploy leadership and organizational development programs.• Design the HR structure to best meet the needs of the employees and organization.

Strategically lead a team focusing heavily on initiatives for people operations, recruiting, on-boarding, employee relations, human resources policy development, talent development, training, affirmative action, and organizational development.• Oversaw and executed the talent strategy across the organization for multiple teams and disciplines. Gained 23% growth in new hires year-over-year.• Actively pursued and implemented the human resources strategy for opening of a 500M dollar hospital. Decreased labor cost and improved efficiency by utilizing an internal labor pool with 100+ jobs and 2.4k hours worked in a five day period.• Transformed the company's culture by applying innovative change and behavior strategies. Shifted leadership's mindset to set goals, provide real-time feedback, and drive accountability that achieved results.

Collaboratively developed a highly structured organizational development and training strategy for the organization. Uncovered organizational and leadership needs, coached leaders, introduced an innovative career ladder, and launched an internal coaching process.• Pointed out and provided coaching for leaders on key strategies and organizational initiatives. Rendered improved results and enhanced effectiveness across multiple teams.• Implemented an innovative career ladder that grew and recognized Nurses for performance and other organizational contributions. Improved Nurse retention and increased engagement scores by 35%.• Drafted an internal coaching process for Physicians that targeted enhancements to patient interaction skills. Incrementally improved patient satisfaction by 30%.

Championed a multi-year strategic culture shift project, the strategic planning of organizational effectiveness initiatives, and a customer satisfaction and improvement program.• Established an employee engagement improvement strategy with clearly defined goals, accountability, and measurements. Realized a 68% improvement in overall survey percentile comparison.• Architected a customer satisfaction improvement program that increased customer satisfaction/survey results by 61% in percentile comparison.• Routinely and thoroughly assessed and developed leadership talent for organizational planning. Raised the number of participating leaders earning promotions by 75%.

Designed, implemented, and continuously improved corporate-wide high performance culture processes that focused on leadership, a new performance management system, and collaboration with a teamwork approach.• Launched a goal setting process that focused on leadership and performance management objectives. Exceeded performance expectations on 90% of the targets set.• Installed a leadership performance management system that enhanced the accuracy and objectivity of the performance evaluation process. Realized an annual decrease in ratings by 1.0 on a 5.0 scale.• Re-vamped the entire team structure into a more cross-functional and multi-disciplinary approach. Realized a 20% improvement in employee satisfaction and a 50% increase in customer satisfaction. Rolled out the approach to 32 other teams as a best practice.• Instituted a change leadership process that efficiently managed an organizational re-structure. Generated $9M in savings, clarity of the leadership structure, continued employee satisfaction in the 90th percentile, and 90% of 75 FTEs downsized into other roles across the organization.