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Accomplishments - Established integration management office (IMO) for a strategic acquirer. Elevated the technology organization’s delivery capability in a large media company, increasing customer satisfaction scores annually. Turned around a failed $300 million program in an FDA regulated environment. Increased digital sales for big-box retailer by 150%. Led a top-ten bank’s $200 million enterprise risk initiative recognized by Federal Reserve examiners as a “well-managed program.”Profile - Influential leader with a track record working across business and technology organizations to deliver large complex programs, services and solutions. Leads with collaborative yet decisive management style. Operates with highest level of integrity. Recognizes and adapts to organizational dynamics. Change maker who has driven multiple organizations to the next level of maturity. Focus on strategy, planning, execution and contributing to customer’s success.Known for - Cutting through noise, delivering on commitments and inspiring employee loyalty.Diverse Experience - Banking, Financial Services, Retail, Biomedical/Healthcare and Media industries in Fortune 100, Midsize, Startup, Privately Held and Nonprofit organizations.Key Areas of Expertise• M&A Integrations / IMO• Business / IT Enterprise Program Management• Transformational and Business Sustaining Programs• Agile Transformation• Program Turn-arounds• Change Management (Prosci certified change practitioner)• Training & Communications• Agile/SCRUM, Waterfall and Hybrid Methodologies • Stakeholder Engagement, Facilitation, and Buy-in• PMO / Agile CoE• Metrics / SLAs• IT Service Management (ITSM)• Technology Business Management (TBM) • Customer Satisfaction• IT Help Desk
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Senior DirectorCox EnterprisesAtlanta, Ga, Us
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Avp M&A Growth OperationsCox Enterprises Sep 2023 - PresentAtlanta, Georgia, UsLeader of post-merger integrations and support for portfolio companies in the areas of supply chain and contract management.
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Senior Director Mergers & AcquisitionsCox Enterprises Dec 2019 - Sep 2023Atlanta, Georgia, UsManaging integrations for Cox Enterprises portfolio acquisitions and majority investments. Subject matter expert for transition services agreements (TSAs) and governance across Cox divisions. Established integration management office. Led cross-division initiative to develop M&A integrations methodology aiming to drive consistency, efficiency and likelihood of realizing expected benefits for strategic acquisitions. Led M&A due diligence activities and follow-up actions while supporting majority owned companies throughout the risk mitigation process. Managed governance of 15-month TSA between Cox Enterprises and Cox Media Group/Apollo and reverse TSA for newspapers.
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Executive Director It Service DeliveryCox Media Group Mar 2014 - Dec 2019Atlanta, Georgia, UsReporting to CIO was instrumental in maturing the newly combined technology organization into a respected internal service provider and trusted business partner. The transformation was anchored in relationships, transparency, customer focus, and right sizing standards and controls for agility and speed to market. Defined and established communications, training, technology business management (TBM), metrics, change management, and portfolio and project management office (PPMO) functions. Spearheaded transition to Agile practices and formed the CoE and the Agile Guild of scrum masters. Led IT separation planning for carve-out of CMG from Cox Enterprises. -
Vice President / Program Executive BioarchAmerican Red Cross Oct 2009 - Mar 2014Washington, Dc, UsReporting to president of Biomedical Services, turned around a failed $300 million program of business and technology projects that enabled the largest blood supplier in the nation to continue saving lives every day. Delivered the transformational and business sustaining initiative that modernized the entire FDA regulated blood operation including replacement of systems and updated procedures for donor management, and blood collection, testing, manufacturing and distribution. Team size peaked at over 1,000 resources including international and domestic vendor partners and remote employees across the US committed to the mission. Established program office of project standards, controls, organizational change management, training, communications, business and technical architecture, and finance. Advanced project delivery capability throughout the organization. -
Senior Vice President PmoSuntrust Bank (Now Truist) Apr 2004 - May 2009Reporting to the CIO, established Program Management Office (PgMO) and delivered $200 million cross-functional SunTrust Enterprise Risk Program (SERP) that combined the bank’s strategic enterprise risk and Basel II regulatory initiatives. Staff size peaked at 250 onshore and offshore resources and vendor partners. Set strategy, established and managed technical architecture, business architecture, change management, training, communications and financial management program functions. Delivered systems and business process solutions across multiple corporate functions. Implemented data warehouse that enabled business to make informed decisions in response to 2008/2009 credit crisis. Additional solutions supported decision making on management of credit and operational risk and determination of adequate capital reserves. The Federal Reserve examiners recognized SERP as a “well-managed program,” a rare honor. Piloted the offshoring of project delivery and was a member of leadership team that downsized IT as part of a transformative outsourcing initiative.
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Senior Manager EcommerceThe Home Depot Jul 2002 - Dec 2003Atlanta, Georgia, UsLed staff of 40 and a $13 million budget to develop and support e-commerce sites for The Home Depot and affiliates including homedepot.com, mwh.com, and expo.com. Implemented improved project planning and established QA and UX functions leading to consistent service and project delivery on schedule and budget. Partnered with marketing, creative, and merchandising leadership to advance homedepot.com as part of a new call/click/visit distribution model and increased digital revenue by 150%. Rebuilt fractured relationship between IT organization and e-commerce business unit executives. Launched first Home Depot Canada bilingual web site. Exceeded 99.4% availability target on all web sites, consistently at 99.9%. Retained staff during difficult transition period when founders exited the company and new executives introduced leadership and cultural changes. -
Director TechnologyTsys Sep 2000 - Dec 2001Columbus, Ga, UsLed staff of 42 and an $8 million budget in DotsConnect, a start-up owned by TSYS. Scope included development, support, and customer implementations for web-based credit card management solution. Retooled technology team and delivered fully redesigned core product platform and product line on aggressive six-month schedule on time and budget. Drove change to repair the engagement model between product management, sales, and technology teams to create a true partnership and an effective cost model for pricing bids. Introduced a release schedule and worked with product management to define feature sets while considering demand, resource capacity, competitive pressure, costs, and opportunity loss. Leader in elevating this start-up into a more mature, viable solution provider. -
Director Software SolutionsMarchfirst (Nasdaq-World Leader System Integrator & Internet Consulting) Sep 1999 - Aug 2000Paris, France, FrAt the peak of the dot-com bubble, led the delivery organization in the Atlanta office for one of the largest internet solution providers in the US, delivering eCommerce sites for start-ups and corporate clients. With a staff of 60, accelerated response to the unprecedented rapidly growing demand. Created a delivery capability based on sound project management practices and repeatable processes in this start-up office. Represented marchFIRST’s software development capability during the client pursuit process and developed estimates for RFP responses. Improved engagement model for business development activities. Matured Software Solutions organization to become partner with creative and strategy teams. Part of leadership team that merged Atlanta offices of USWeb/CKS and Whittman-Hart to become marchFIRST and was selected as Director for the newly structured marchFIRST Software Solutions organization.
Kathy Miller Skills
Kathy Miller Education Details
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Robert Morris UniversityBusiness Information Systems
Frequently Asked Questions about Kathy Miller
What company does Kathy Miller work for?
Kathy Miller works for Cox Enterprises
What is Kathy Miller's role at the current company?
Kathy Miller's current role is Senior Director.
What is Kathy Miller's email address?
Kathy Miller's email address is ka****@****uth.net
What is Kathy Miller's direct phone number?
Kathy Miller's direct phone number is +186545*****
What schools did Kathy Miller attend?
Kathy Miller attended Robert Morris University.
What are some of Kathy Miller's interests?
Kathy Miller has interest in Career, Cooking, Exercise, Investing, Electronics, Home Improvement, Reading, Sports, Golf, Travel.
What skills is Kathy Miller known for?
Kathy Miller has skills like Program Management, Strategy, Pmo, It Management, Leadership, Management, Cross Functional Team Leadership, Project Management, Crm, It Strategy, Strategic Planning, E Commerce.
Who are Kathy Miller's colleagues?
Kathy Miller's colleagues are Jeff Dawson, Keith Forest, Brent (Cci-Northeast), Hugo Carmona, Jc Gaitley, Rhonda Mosley, P. Regina Robinson.
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