Talented Project Manager specializing in Infrastructure, telecom and contact center implementation projects. Provided innovative management and business support leading to the start-up of six new contact centers in 24 months, Project Manager for an large government VoIP project setting up 18 LSP sites, two ESS sites and a complete upgrade from TDM to VoIP in all locations. Experienced in managing projects ranging from upgrading a small office to large multi-site, international companies. Earned a reputation for high quality, and dedicated customer service by delivering complex solutions, with detailed and efficient project management even in a short time frame. Specialize in bringing projects in on schedule and completing requirements leading to technical and cost alignment with business objectives and resulting in client satisfaction.Specialties: § Project Management§ Contact Center Design and Implementation§ Call Center reporting CMS and BCMS§ CenterVu Explorer II Supervisor § AT&T Route-it!§ Val Announcement Manager§ Avaya IP Agent and One-X Agent 1.0§ Avaya Interaction Center and OA 6.0 - 7.1.5§ VDN and Vector call routing utilizing BSR for multi-site, multi-ACD call centers§ Communication Manager 3.0-5.2§ OpenText RightFax 8.0 – 9.3 § Avaya Modular Messaging§ Mutare EVM Plus § Avaya Meeting Exchange