Kathy Arbuthnot Email & Phone Number

Toronto, Ontario, Canada

• Oversee Professional Services operations, coordinating with cross-functional teams including finance, managed services, PMO, and RMO to ensure seamless interaction and resolve escalated issues; coach and train staff on standard processes; and create new procedures and SLAs. • Communicate Professional Services’ vision and best practices company-wide, maximizing security, reliability, and availability of technology resources; perform cost-benefit analysis before selecting, upgrading, and… Show more • Oversee Professional Services operations, coordinating with cross-functional teams including finance, managed services, PMO, and RMO to ensure seamless interaction and resolve escalated issues; coach and train staff on standard processes; and create new procedures and SLAs. • Communicate Professional Services’ vision and best practices company-wide, maximizing security, reliability, and availability of technology resources; perform cost-benefit analysis before selecting, upgrading, and modernizing legacy systems. • Accountable for the fiscal health of the Professional Services division. • Drive automation and optimization to improve operational effectiveness and performance continuously. • Key contributor to defining professional services processes and KPIs for ISO 9001 quality compliance. • Develop and implement strategies to achieve targeted revenues by updating SOPs, streamlining workflows using Lean methodology, and aligning continuous improvement initiatives to Compugen’s vision. • Manage budgets and expenditures for over 500 projects, ranging from $5K to $500K. Show less

Toronto, Ontario, Canada

• Partnered closely with the PMO Director to establish the function’s strategic direction and long-term goals. • Managed department administration, including staffing, budgeting, and aligning PMO with strategic objectives. • Defined and developed Lessons Learned process, project change requests, project baselining, health status tracking, and governance model to support PMO’s strategic roadmap while leading continuous improvement and change initiatives. • Managed PMO demand/capacity… Show more • Partnered closely with the PMO Director to establish the function’s strategic direction and long-term goals. • Managed department administration, including staffing, budgeting, and aligning PMO with strategic objectives. • Defined and developed Lessons Learned process, project change requests, project baselining, health status tracking, and governance model to support PMO’s strategic roadmap while leading continuous improvement and change initiatives. • Managed PMO demand/capacity planning and project resource assignment, ensuring a minimum 80% use of resources. • Reviewed Customer Satisfaction Surveys to identify and resolve issues, incorporating feedback into operations strategy. • Held Lunch & Learns on various topics to develop team skills and train employees on SOPs. Show less

Toronto, Canada Area

• Managed national Data Centre & Cloud Professional Services team of 20+ to deliver Azure Cloud Services, Windows Operating System, Microsoft Exchange, backup, and disaster recovery solutions, driving strong sales and project outcomes across Canada. • Partnered with Compugen’s technology practice leaders to build a high-performing professional services team; led talent sourcing and development, resource, capacity, demand planning, utilization, project/program profitability management… Show more • Managed national Data Centre & Cloud Professional Services team of 20+ to deliver Azure Cloud Services, Windows Operating System, Microsoft Exchange, backup, and disaster recovery solutions, driving strong sales and project outcomes across Canada. • Partnered with Compugen’s technology practice leaders to build a high-performing professional services team; led talent sourcing and development, resource, capacity, demand planning, utilization, project/program profitability management, scheduling, quality control, performance evaluation and improvement, and customer satisfaction. • Resolved escalated customer issues and complaints related to project/product delays by re-assigning staff or following up with vendors for products to expedite shipments. • Managed Data Centre & Cloud’s project budgets, schedules, vendor contracts and software licensing agreements; results with customer’s CSAT survey on every project. • Designed and implemented SOPs for the Data Centre to streamline operations and boost productivity and cost savings. Show less

Mississauga, Ontario

• Infrastructure Program Manager and Technical Lead on a complex ITS Restructuring Project to divide IT infrastructure of 5,000 users into two organizations: Research Technology Operations and Commercial. • Prioritized and coordinated activities for a server infrastructure team of 6, providing operational support for the Data Centre and third-level support to the IT department. • Delivered turn-key solutions on Windows O/S, Active Directory, Microsoft Exchange, Microsoft SharePoint… Show more • Infrastructure Program Manager and Technical Lead on a complex ITS Restructuring Project to divide IT infrastructure of 5,000 users into two organizations: Research Technology Operations and Commercial. • Prioritized and coordinated activities for a server infrastructure team of 6, providing operational support for the Data Centre and third-level support to the IT department. • Delivered turn-key solutions on Windows O/S, Active Directory, Microsoft Exchange, Microsoft SharePoint, Outlook Web Access (OWA), SCCM, and SCOM servers. • Managed migrating 700+ services and devices from one data center to another, including physical/virtual movement of servers/services, saving 40% on utilities, warranties, administration, software, and hardware maintenance costs. • Led a multi-million dollar project to deliver an SRDF/Geo Cluster infrastructure solution using EMC and Microsoft technologies, consolidating and migrating 7,800 users’ data to SAN on time and within budget. • Saved 50% on software licenses and hardware maintenance costs by performing ROI analysis and determining infrastructure suitability and organizational readiness for consolidation. Show less

Mississauga, Ontario

Worked as a Senior Consultant and Project Manager for Buchanan Associates on various scales of projects.

Computer Systems Analysis/Analyst

Computer Programming