Kathy Arbuthnot Email & Phone Number

Toronto, Ontario, Canada

• Oversee Professional Services operations, coordinating with cross-functional teams including finance, managed services, PMO, and RMO to ensure seamless interaction and resolve escalated issues; coach and train staff on.
• Communicate Professional Services’ vision and best practices company-wide, maximizing security, reliability, and availability of technology resources; perform cost-benefit analysis before selecting, upgrading, and….
• Communicate Professional Services’ vision and best practices company-wide, maximizing security, reliability, and availability of technology resources; perform cost-benefit analysis before selecting, upgrading, and.
• Accountable for the fiscal health of the Professional Services division.
• Drive automation and optimization to improve operational effectiveness and performance continuously.
• Key contributor to defining professional services processes and KPIs for ISO 9001 quality compliance.

Toronto, Ontario, Canada

• Partnered closely with the PMO Director to establish the function’s strategic direction and long-term goals.
• Managed department administration, including staffing, budgeting, and aligning PMO with strategic objectives.
• Defined and developed Lessons Learned process, project change requests, project baselining, health status tracking, and governance model to support PMO’s strategic roadmap while leading continuous improvement and.
• Managed PMO demand/capacity… Show more
• Managed PMO demand/capacity planning and project resource assignment, ensuring a minimum 80% use of resources.
• Reviewed Customer Satisfaction Surveys to identify and resolve issues, incorporating feedback into operations strategy.

Toronto, Canada Area

• Managed national Data Centre & Cloud Professional Services team of 20+ to deliver Azure Cloud Services, Windows Operating System, Microsoft Exchange, backup, and disaster recovery solutions, driving strong sales and.
• Partnered with Compugen’s technology practice leaders to build a high-performing professional services team; led talent sourcing and development, resource, capacity, demand planning, utilization, project/program.
• Partnered with Compugen’s technology practice leaders to build a high-performing professional services team; led talent sourcing and development, resource, capacity, demand planning, utilization, project/program.
• Resolved escalated customer issues and complaints related to project/product delays by re-assigning staff or following up with vendors for products to expedite shipments.
• Managed Data Centre & Cloud’s project budgets, schedules, vendor contracts and software licensing agreements; results with customer’s CSAT survey on every project.
• Designed and implemented SOPs for the Data Centre to streamline operations and boost productivity and cost savings. Show less

Mississauga, Ontario

• Infrastructure Program Manager and Technical Lead on a complex ITS Restructuring Project to divide IT infrastructure of 5,000 users into two organizations: Research Technology Operations and Commercial.
• Prioritized and coordinated activities for a server infrastructure team of 6, providing operational support for the Data Centre and third-level support to the IT department.
• Delivered turn-key solutions on Windows O/S, Active Directory, Microsoft Exchange, Microsoft SharePoint… Show more
• Delivered turn-key solutions on Windows O/S, Active Directory, Microsoft Exchange, Microsoft SharePoint, Outlook Web Access (OWA), SCCM, and SCOM servers.
• Managed migrating 700+ services and devices from one data center to another, including physical/virtual movement of servers/services, saving 40% on utilities, warranties, administration, software, and hardware.
• Led a multi-million dollar project to deliver an SRDF/Geo Cluster infrastructure solution using EMC and Microsoft technologies, consolidating and migrating 7,800 users’ data to SAN on time and within budget.

Mississauga, Ontario

Worked as a Senior Consultant and Project Manager for Buchanan Associates on various scales of projects.

Computer Systems Analysis/Analyst

Computer Programming