Kathy Au Email & Phone Number

Mount Laurel, Nj

World Financial Group (WFG) is one of the few companies of its kind in the industry today. WFG, an AEGON Company, is dedicated to serving the financial needs of individuals and families from all walks of life. AEGON is an international life insurance, pension and investment group based in The Hague, The Netherlands, with businesses in more than 20 markets in the Americas, Europe, and Asia.WFG Associates have the ability to offer products and services from a broad array of financial services providers. This enables our associates to find the very best solution for their clients, including insurance protection and lifestyle changes. WFG Associates are committed to:Helping individuals and families who are often overlooked by other companies in the financial services industry. Working with clients to create a customized strategy to protect them and their families. Educating individuals, families and business owners that financial decisions made today are critical in determining their financial futures.

Havertown, Pa

Ensured the accuracy of demographic and insurance information for approximately 60 patients a day.Analyzed aging receivable schedule on a daily basis and resolved any outstanding billing or billing dispute with patients in person or through telephone.Worked collaboratively with Clear Medical Revenue and insurance companies to ensure account receivable reconciled.

Mount Laurel, Nj

- Supervises and coaches retail associates in providing efficient and friendly service at registers, customer service desk, fitting room, sales floor, etc. - Monitors inventory shortage programs in store and monitors programs to ensure compliance. Understand company and store inventory results and goals. - Assist in recruiting, hiring, training and developing associates- Ensure proper scheduling of employees to meet business objectives. - Assist in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Accomplishment: Promoted from Retail Associate to Operation Manager within 2 yearsReduce shrink by 20% within a monthReceived Employee of the Month in July 2014Skills Used: Customer Service/ Leadership/ Communication/ Managing/ Staffing and Hiring/ Shrink Prevention/ Performance Evaluation/ Coaching/ Talent Development

Cherry Hill, Nj

- Responsible for a specific, assigned area of the store as well as general operations and supervision of the store when functioning as the Supervisor on Duty. - Responsible for security of building and customer safety including accident prevention, accident reporting and emergency procedure. - Train and educate coworkers regarding proper work completion and adherence to company standards. - Assign duties and monitor the productivity and performance of the employees and provide feedback and motivates them to accomplish more.

Cherry Hill, Nj

* Perform various bookkeeping functions which includes reconciling cash registers and related counts; audit and balancing safe/vault; preparing till funds for all registers and daily bank deposits. * Report all discrepancies to management; prepare and file daily reports and provide administrative support.

Cherry Hill, Nj

* Working part-time in store support and customer-facing roles. * Thriving within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service. * Demonstrating fast learning capacity, flexibility and versatile skill-set. Working in stock room, fitting room, front-end cashier, fitting room and sales floor.

Lawnside, Nj

-Assist driver in delivery package in a timely basis and ensure correct delivery of packages during the holiday season. -Work in face paced environment; compiled with company safety standards. -Assist with loading and appropriately securing package inside delivery vehicle.

Bala Cynwyd, Pa

- Developed prices and insurance proposals for individuals and business owners.- Increased knowledge in different life insurance and annuities products.- Increased business development by negotiating and closing proposals.

Greater Philadelphia Area

• Assistant to Dr Krupa S Viswanathan; Responsible for Actuarial Modeling II classes.• Tutored and assisted students individually or in small groups to help them master assignments and to reinforce learning concepts presented by professor.• Held exam review sessions; helped students prepared for Society of Actuaries exams.• Communicated with professor and supervisor to access the needs and progress of students.

Greater Philadelphia Area

• Packed, sealed, labeled, and affixed postage to prepare medications for shipping. • Examine contents and compare with records, such as manifests and invoices, to ensure completeness, quality and accuracy. • Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

Greater Philadelphia Area

• Provided tech support to computer system users with a team or independently.• Set up equipment for others to use and provided assistance with computer hardware and software, printing, program installation, word processing, email, and operating systems.• Detected problems and errors in computer operations.

Greater Philadelphia Area

• Organized and assigned volunteer shifts schedules• Demonstrated and collected feedback for new technology, such as AMX panel• Worked with faculty to scheduled classroom recording tool, known as TU Capture

Cherry Hill, Nj

• Greeted customers and ascertain what each customer wants or needs.• Computed sales prices, total purchases and receive and process cash or credit payment.• Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.