Kathy Bowers Email & Phone Number

Townsend, DE, US

Reston, Virginia, US

• Designed a milUniversity web-based classroom to host training courses for tactical application of the Command Post Computer Environment (CPCE).
• Created online courses with pre-requisites, lesson progression, quizzes with mandatory passing percentages, student progress and success tracking, and course evaluation materials.
• Review, edit, and provide feedback for computer-based instructional videos, evaluating usability, instructional value, and consistency.

Blacksburg, Virginia, US

* Documented software used for hack security analyses (CodeDx)

Reston, Virginia, US

* Edited technical content created by engineering staff* Maintained template integrity* Created and maintained document libraries for version control

Mclean, VA, US

* Designed and produced document templates and style guidelines.* Researched existing documentation of technical products and processes.* Interviewed project proponents and subject matter experts to identify the most relevant and effective form of documentation required.* Edited existing documentation and created new documentation such as standard.

Brookfield, Wisc., US

• Provided technical analysis and documentation related to financial transaction processing. Received 14 Bravo Awards for excellence and performance beyond expectation.
• Created user guides, technical reference documents, file layouts, network operating rules, technical impact specifications and transaction message format guides.
• Worked closely with developers, business analysts and product managers to develop and validate support materials for end users.

• Produced detailed documentation of sensitive financial business processes including those subject to FINRA compliance controls to facilitate the transfer of operations to remote location.
• Designed and developed business process templates, flow charts, conceptual summaries and procedures with strict audit trail protocol using in-depth interviews with subject matter experts as well as independent research.
• Provided quality validation within QA and production environments.

• With DOD Secret level clearance, worked closely with developers to create technical documents for the front-end and back-end tool chain components of cutting-edge hardware architecture.
• Created developer reference guides, user manuals and installation/configuration guides for print and online deployment in PDF and HTML formats.
• Produced technical design documents for tool chain developers.
• Designed a corporate style guide and templates for uniform and professional presentation of technical documentation, reports, slides and business cards.

US

• Developed online help systems, quick reference materials, user guides and online tutorials (CBTs) for Windows-based and web-based software products.
• Served as project lead for major release of contact management back-office utility.
• Performed QA testing as an integral part of the documentation process.

US

• Developed and maintained Windows-based help systems for translation to Asian markets.
• Designed online tutorials (CBTs) to augment or replace off-shore equipment training.

Scottsdale, AZ, US

• Selected, managed and supported a team of writers in the design of online documentation for three product lines over five major releases.
• Produced an interactive, Windows-based demo to market system enhancements and upgrades to the existing customer base.
• Designed interactive CBTs and delivered high-level product line training to new employees.

• Produced technical documentation and training services on a contract basis including intranet tutorials, online Help, user guides, websites and training courses.
• An intranet tutorial for Lucent Technologies
• Online help for California’s Automated Regional Justice Information System for San Diego Data Processing
• Software training courses for Delaware County Community College, Media, PA
• Custom website development (an e-magazine, real estate agent, etc.)