Kathy Call, Pmp Email & Phone Number

Pflugerville, Tx, Us

Dell Managed Services (Contract) Remote Wfh

Work on the AT&T account with the deployment team. Coordination of the store kiosk and component installs for customer viewing and hands on experience.QuickBasic Administrator - Creating dashboards for all the different projects, creating reports with in each dashboard. Exporting and uploading data and attached files. Maintaining integrity of the data being reported out to the stake holders. Attend and lead conference calls to stay informed of all projects status, sharing best practices to help improve on processes. Other tools utilized are QuNect ODBC Admin tool for QuickBasic and QuNectBackup.

Round Rock, Tx

Responsible for the design and implementation strategy regarding the relocation of Message One (acquired by Dell Inc.) from their Austin location to building 7 of Dell's Round Rock facility.

Dell Inc.

SAN Maintenance Project Manager

Round Rock, Tx

Responsible for the management of 19 new product launches relating to Enterprise Peripherals, PowerConnect Switches and Power Edge Servers.Responsible for any product mitigation plan when a launch was not going to meet its Ready to Ship deadline.Review all projects in weekly review meeting to insure proper visibility to status and/or issues relating to product launches.Work cross-functionally with World Wide Services Program Management, Engineering, Technical Support and Training to insure a closed loop process existed between all groups relative to the products being released under my supervision.

Round Rock, Tx

Facilities Planning -Effectively manage all aspects of the facilities planning process for Americas Enterprise Services and Americas Client Services including coordination and approvals of project and individual moves. Provide communication to area administrators and management regarding policy updates.Review move spreadsheets as needed and responded to work order requests in a timely manner, working with area administrators and management to resolve any issues that may arise.Work with facilities staff to identify issues with buildings and provide solutions for resolution.Provide Head Count reporting and gap analysis to effectively manage available space within various Dell buildings.Attend meetings involving facilities Point of Contact and management to develop solutions concerning any facilities issues.Meet with Americas finance teams regarding head count information in order to provide gap analysis reporting for Dell facilities.BCRP - Serve as Americas Enterprise Services operations lead for Business Continuity Recovery Planning understanding gaps in disruption of service and providing solutions and communication to leadership.Participate in scheduled BCRP meetings to determine disruption strategy.Provide status reports and updates as needed

Round Rock, Tx

Support Upper Management vision as well as the Enterprise product support initiatives through routine reviews of Quality Audit functions for the purpose of identifying potential improvements.Responsible for completing requests submitted via the online operations request tool in an accurate and timely manner including reporting for the Quality audit program.Served as Americas Enterprise Services point of contact for all E-Talk (recording and auditing tool) related duties regarding installation, calibration sessions, training, audit form creation and routine maintenance.Served as Enterprise product support liaison with E-Talk providing feedback to representatives on organizational needs and potential enhancements to product.Ensured Enterprise ISO compliance standards were met through the bi-annual review of business processes and procedures and maintaining appropriate documentationAssisted in developing overall facility strategy and managing day-to-day Dell facility requirements for both Enterprise and Client Customer Support Services organizations.

Round Rock, Tx

Provided administrative support for multiple Area Managers including; maintaining calendars, expense tracking, setting up meetings, and organizing conference calls, coordinating all hands events and departmental purchases.Provided metric reporting regarding performance of the business.Handled technical support calls for Dell Dimension Desktops, trouble shooting system hardware and software related problems for Major Account CustomersParticipated in all training as needed for new systems and vitalityTook all required compliance trainingHelped with team meeting agenda and team building ideas

Marble Falls, Tx

Provided technical support for TCP/IP, Dial up networking and DNS configuration resolving customer issues at all levels.

Burnet, Tx

Installed network cards, maintained servers, printers. Provided technical support to all staff members.

Business Administration And Management, General

Education record