Kathy Carlen Email & Phone Number

Colorado Springs, Colorado

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

• Answer incoming calls, take customer orders, set up returns and exchanges
• Run daily reports and distribute
• Answer questions from advisors regarding customer calls
• Train and coach advisors on procedures
• Assign tasks to advisors, ensure done in timely manner
• Take escalation calls

Colorado Springs, Colorado Area

• Checked in sewing machines for repair and giving detailed information to serviceman
• Answered customer questions regarding fabric, sewing machines and accessories
• Checked customers out using computer, cash register and credit card machines
• Taught classes on quilting and sewing
• Suggested patterns and accessories for sewing projects

Colorado Springs, Colorado Area

• Answered incoming calls and set up return calls for counseling department
• Directed crisis calls to counselors when necessary
• Set up weekly and monthly calendars for counselors and support staff
• Ordered materials as requested by the counselors
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all.

Colorado Springs, Colorado Area

Analyzed purchase orders for paymentA/P and A/R Process weekly check runAbility to operate standard office equipment

Colorado Springs, Colorado Area

• Answered incoming calls and entered orders into computer
• Interacted with other departments about mailings
• Provided weekly call logs on special projects
• Processed incoming mail for donations and orders
• Registered callers for special events
• Consistently provided excellent, informed customer service and maintained strong reliable work ethic

High School

Accounting