- Support Windows environment of approx 400+ end users and 50+ servers, 90% virtualized in hosted vmWare cloud- Provide planning, implementation, and project management for technical projects such as new system implementations and upgrades - Manage deployment, operation, and maintenance of systems- Develop and write documentation on system practices and policies- Develop technical documents for use in installation, operation, etc. of systems- Troubleshoot issues with Microsoft systems and virtual machines - Integration testing of critical business systems - Administrator of various cloud-hosted services, including Office365, Azure AD, and Exchange Online

- Position is 100% on-site at federal government client - Research and Engineer new systems for evaluation and deployment, including project and system management planning and implementation, testing, and integration - Manage deployment, operation, and maintenance of systems at federal government client - Develop and write documentation on system practices and policies, to address customer requirements - Develop technical documents for use in installation, operation, etc. of systems- Manage SQL servers, including STIGs and other security and configuration tasks from OS level down through SQL- Develop scripts to make routine system tasks standardized and easier, such as "1-click install" - Troubleshoot issues with high-level Microsoft systems and virtual machines - Integration testing of critical business systems - Participate in weekly SCRUM and project planning meetings - Requires maintaining DoD Secret Security Clearance, as well as obtaining and maintaining a DoD Top Secret Security Clearance

- Provided planning, implementation, tier 3 tech support, and project management for technical projects such as new system implementations and upgrades - Reviewed business processes and suggested improvements and cost savings - Created Change Management procedures for the board, and was appointed to lead the CM board meetings - Introduced Agile/SCRUM to company, served as SCRUM leader - Created, consolidated and managed documentation that was scattered across three systems and servers into a single searchable wiki for the use of tech and end-users alike - Proposed, planned, engineered, and built a terminal server solution using Windows Server 2016 for the main accounting application; increased speed for users by over 75%, received recognition from the CFO - Led and managed IT project to consolidate and simplify legacy Active Directory domains, going from four down to one single domain within 6 months - Created and edited budgets for project plans and assisted CIO with department budget planning - Within the first three months of employment, spearheaded improvements and plans (including prior bullet points) that increased efficiency and created cost savings in excess of $8,000 a year, as well as identified critical deficiencies in security and licensing that would have led to negative consequences - Environment & Technical Platform managed: 50+ servers in a multiple Active Directory domain environment, supporting 190+ users; Microsoft Windows 2008-2016 systems, MS SQL 2008-2017 systems; Red Hat Enterprise Linux & CentOS systems; 95% virtualized using VMware platform; Administrator for email, calendaring, and document management

- Microsoft Engineer on contract to large federal government agency- Position involves Technical Writing, Project Management, PowerShell scripting as well as designing innovative solutions to business problems and Tier 3 support of systems and issues- Managed deployment, operation, and maintenance of systems at client- Environment & Technical Platform: Over a hundred servers in a multiple Active Directory domain environment supporting close to a thousand users; Microsoft Windows 2008-2016 systems, MS SQL 2008-2017 systems- Research and engineered new systems for evaluation and deployment, including project and system management planning and implementation, testing, and integration - Developed and write documentation on system practices and policies, to address customer requirements - Developed scripts to make routine system tasks standardized and easier, such as "1-click install" - Troubleshoot issues with high-level Microsoft systems and virtual machines - Integration testing of critical business systems - Participated in weekly SCRUM and project planning meetings - Required maintaining DoD Secret Security Clearance (current holder of clearance)

- Fully support Windows environment of 100+ end users and 25+ servers, using a variety of software and Dell, HP and Cisco Meraki hardware, with a 99% virtualized environment with 7 VMware v5.5 and v6 hosts and 5 Hyper-V 2012 R2 hosts- Manager for Desktop Support team- Administrator of various cloud-hosted services, including Office365/Exchange Online, and a private cloud-hosted virtual colocation vmware infrastructure with VMs and Zerto replication- I was the driving force and the lead on a large project to move from in-house servers to a hosted colocation facility, which included additional complexity of changing IP addresses and connection strings for in-house developed applications, as well as fully testing all dependencies for the subnet change before releasing on the next working day; weekend of move completed successfully and ahead of schedule by 20% (5 hours)- Applied best practices and expertise to existing software and servers, increasing speed, stability and uptime by 45% across the board within 8 months of hire- Designed and implemented knowledgebase wiki for department and wrote 75% of articles, to form a formal KB for the department- Was the Microsoft BizSpark Administrator, and negotiated and obtained substantial discounts on Microsoft licensing as part of FitzMark's graduation from the BizSpark program, saving FitzMark more than $500k in licensing costs above the average License Grant upon program graduation- Created a dedicated development and test environment for in-house devs, increasing uptime to production by not having code changes pushed directly to prod for testing

- Supported multi-domain Windows environment of 35+ end users and 45+ servers, including provisioning virtual/hosted environments utilizing Hyper-V, as well as performing general end-user support and System Administrator tasks for organization- Acted as a technology resource during client meetings and new business development- Installed, deployed, provisioned and provided troubleshooting and maintenance of Dynamics CRM 2011/2013 deployments both internal, internally hosted for clients, and client-hosted- Designed and implemented ETG's first-ever Help Desk ticketing system using Microsoft Dynamics CRM 2013's service management module- Worked directly with clients to perform deployments and upgrades of Dynamics CRM systems, including project management, technical expertise and hours, documentation & training materials- Requested by name by a repeat customer to handle their project upgrade, and regularly received kudos by multiple clients for my work on their systems- Named Employee of the Quarter in my 3rd quarter of employment- Chosen to fulfill a high-profile contract for an US Army Command, providing business analyst and project management skills in developing a new network infrastructure- During my time on the US Army contract, I was complimented for my research, recommendations, reports, and my decision brief and report format was adopted as a standard format for the Command

- Short-term contract position consisting of various marketing, IT, and administrative tasks.- I was explicitly contacted for the contract for my knowledge of the functional area, as well as the personnel and team involved- Created system documentation covering both technical areas (i.e., AIA Contract Documents contract-creation software) and business processes (including workflow documentation) - Assisted Project Managers in leveraging technology to better organize large projects and gauge client satisfaction- Assisted in project management of large construction and development projects.

- Assisted with critical system outages, software upgrades, and end-user support (approx. 500 users) - Worked in VMware vSphere 4 and 5 environment with 50+ virtual servers, running primarily Windows Server 2003, 2008 and 2008 R2- Provided emergency after-hours 24/7 support for public safety officers- Assisted in $1.5 million network and infrastructure upgrade project that involved replacing 80% of the network hardware, moving data centers, laying new fiber connection, and re-wiring all buildings - Researched and configured Wyse MDM for mobile device management for iOS and Android devices; presented suggestions to IT Director for Policy configuration; organized rollout to end-users and handled all communication for project- Within 10 months of hire date, was solely responsible for 2 systems formerly administered by Senior Systems Administrator- Team leader on project to completely rebuild and review policies for Town’s sole VPN software solution, NetMotion; increased speed and efficiency by 20% while maintaining security- Designated purchaser for IT Dept; utilized Track-IT work order software to manage purchase tracking and purchase orders (POs); increased turnaround time of purchasing and accounting records by 25% over former purchaser- After switch from Symantec to SkyRecon Stormshield security software and Avira antivirus, I researched, presented, and applied security policies to end users in entire Town, and continued research and updates to policies to meet changing software needs

- Personal freelance business- Custom computer builds- Repair, install and troubleshoot hardware, software and networking issues- Personalized user training- Graphic and print layout design- Designed and maintained client websites

- Supported CEO, CFO, VP and Development division with administrative functions; assistant for IT personnel- Provided technical support for employees in software applications & telecommunication solutions- Information management contact for executive team and IT personnel- Provided support for Network IT Manager- Researched, reviewed and provided recommendations on new technology and related services; created high-quality reports for presentation to management- Graphic design and creation of marketing packages; headed project team to design proposal for large local client, which brought in 120,000 sq ft of business.- Analyzed and provided suggestions on office workflow management applications- Worked closely with development/project management personnel- Assisted team with design of corporate website- Bonded Notary Public for the State of Indiana, commission expiring May 2014