Kathy Delbridge Email & Phone Number

Canton, Ga, Us

• Using Application Engine Studio and Flow Designer, created an application to manage soap production ingredient usage. This application dramatically reduces soap production wastage and provides operations with key data to make timely purchasing decisions.• Built an application utilizing Application Engine Studio and Flow Designer to manage the process flow of residential mortgage loan production. The application implements a detailed workflow that verifies the completion of critical loan tasks before progressing to the next milestone. • Created a Record Producer for users to access via Service Catalog to report on Incidents that have a financial impact. Based on specific variables and inputs received, auto set the priority and impact levels, allowing immediate attention to investigate further.• Created UI actions for enhanced user experience, implemented warnings prompts for confirmation of changes before submission, and auto assignment based on category selection.

1200 S. Sheldon Rd. Ste., 150 Plymouth, Mi 48170

Employed a consultative approach to educate and advise clients on strategies enabling them to make educated decisions in order to achieve their financial goals, improve cash flow, and maximize their overall financial well-being.Served as a trusted advisor by building and nurturing strong relationships with borrowers, real estate agents, and other stakeholders. Proactively communicated with clients to provide updates on loan status, address inquiries, and resolve any issues promptly, resulting in high levels of customer satisfaction and repeat business.Evaluated loan applications in accordance with investor guidelines and internal risk policies, resulting in accurate loan decisions and minimized default rates.Collaborated with cross-functional teams to integrate technology platforms, such as loan origination systems and document management tools, which streamlined workflows and enhanced operational efficiencies. Identified areas for process improvement and implemented solutions to optimize productivity and reduce costs.INDIVIDUAL - NMLS 223212, GRMA 31798COMPANY- NMLS 130562, Georgia Residential Mortgage Licensee 36474Supports Equal Housing Opportunity

3350 Riverwood Pkwy Suite 1900, Atlanta, Ga 30339

Assist clients with Residential Loans ( purchases and refinances).Individual NMLS 223212, GRMA 31798

- Lead a team that increased sales volume from $587 Million in 2008 to over $2.7 Billion in 2009, in which our Atlanta Retail group contributed $1.6 Billion of the $2.7 Billion.- Overall lead management from all inside lead sources from inception to closing- Developed processes to support anticipated volume with back office staff- Responsible for staying abreast of all product & guideline changes notifying team members- Responsible for developing any training material needed for new hires into the Inside Sales position- Worked with clients to identify their financial goals and to find ways of reaching those goals

Managed a 100,000 square foot distribution facility, which shipped out over 30,000 lines of hospital supply and lab products per month. Led a staff of 5 direct reports who managed inbound/outbound, transportation, quality control, environmental, health and safety, and facility maintenance operations.Promoted to Distribution Center Manager position to increase productivity, improve quality and to implement the effective team building processes necessary to accomplish these goals.Established and exceeded new productivity and quality standards, identified and placed employees based on their strengths and capabilities, resulting in reducing labor costs by $50K in one department.Effectively created a team environment with a vision to achieve company goals, while maintaining a safe work environment and quality service levels for external and internal customers.