Sr. Technical Writer as part of the Product Management organization

Create & edit documentation for fuel management software & hardware system, including API & system documentation & documentation for Technical Support team

Create & edit documentation for network automation software & hardware system

Used MadCap Flare to update online help system for McKesson retail, pharmacy, and hospital customers ordering portal

• Copy pseudo code from an Excel spreadsheet into a Word template, edit & format the text• Agile environment with daily scrums, sprint reviews, & retrospective meetings with developers, business analysts, program managers, & technical writers• Use JIRA to track project time and source and completed work for developers and technical writers

• Interview subject matter experts that created FoxPro database to track mobile phone movement from warehouse arrival through repair & return to store• Create system requirements documentation for the new warehouse management system

Edit FAQs & user guides in Word for the Handheld Device Support GroupThis was a part-time position on an as-needed basis for specific projects when they released new mobile devices

• Create system requirements documentation for the new mobile software for the motel industry• Document the user interface for tablet computers & portable devices used by housekeeping & maintenance staff

Document the user interface for software for a pharmaceutical automation system & hardware that fills, labels & packages pharmaceuticals for the Veterans Administration

• Collaborate with UNIX, Windows, & SQL IT Infrastructure team members to document processes & procedures in preparation for Federal Readiness audit• Work closely with team leads to identify infrastructure environment documentation requirements & with system & application engineers to complete the documentation

• Document IT procedures & develop swim lane diagrams for the mortgage processing & servicing industry for the Information Security group to meet SAS 70, COBIT, & investor audit requirements• Central point of contact for UNIX, Windows, Data Services, IT Infrastructure, & Information Security team members to identify, establish, & institute a process to request, review, & demonstrate formal approval of IT documents• Work closely with IT Infrastructure & Information Security personnel to prioritize & address requests from multiple external investors & develop documentation & responses to the requests & findings• Manage multiple, concurrent Information Security projects including transitioning to a new Mobile Device Security Strategy Program, documenting and helping to establish the Security Exception Process, Information Security Policy, IT Policy, and Incident Response Plan• Represent Information Security and IT documentation considerations in the monthly Risk Management Assessment Team meetings

Update Information Security processes

Edit technical documentation for CA Gen, a modeling software system for mainframe and distributed systems

Create end-user documentation for alarm monitoring and associated billing software

Work closely with technical support and engineering teams to create and update processes, call flows, and knowledge base articles used by multiple contact centers to deliver technical support for extended service contracts for computer systems

Create and edit administrator’s guides, product specifications, online help, Web pages, UNIX man pages, context-sensitive Windows help, and API documentation for SOCKv5 and e-Border Internet security products

- Coordinate test and beta test efforts between marketing, engineering, and Internet service providers to define, test, and release a customized Windows Internet access software suite- Report, resolve, and verify software bugs- Analyze software changes and work closely with the development team to develop test plans

Developed documentation and conducted tests for mobile computing software for Windows NT and Novell platforms

- Managed a team of technical support agents, a technical writer, and software test engineers for Lucid 3-D for Windows spreadsheet product- Coordinated documentation, testing efforts, and beta test programs for software launch