Kathy Drew Email & Phone Number

Dartmouth, Nova Scotia, Canada

Dartmouth

Kathy Drew | Office Manager | Human Resources Administration | Customer Service Professional | kathy_ede@hotmail.com | 902.830.3020➤ I am a highly organized office management professional with 17+ years ’ office management experience directing front office operations, including the reception area, mail, large purchasing requests and facilities and organized travel for the CEO.➤ Responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Increased business through unique approach to financing and retaining customers initially refused and then subsequently approved becoming repeat customers.➤ Organized internal office moves, providing arrangements for office meetings within established budgets. ➤ Polished and professional appearance with in-depth working knowledge of office procedures and mail processes. Excellent oral and written communication skills, flexible and creative, with an ability to sooth and satisfy customers in complicated situations. ➤ Respected by peers, loyal to the employer and highly organized ensuring efficient and seamless customer service experience.Competencies:Recruiting and Selecting Staff ✫ Training and Development ✫ Written Business Communications ✫ Supervisory Experience ✫ Financing Administration ✫ Interpersonal and Communications Skills ✫ Payroll Time Tracking (Timetrax) ✫ Exemplary Customer Service Skills ✫ Excellent Planning/Organizational Skills ✫ Telephone/Switchboard Experience ✫ Petty Cash Management ✫ Microsoft Office Suite/Database ✫ACCPAC Plus/ Bookkeeping ✫ Purchasing/Supply Inventory ✫Positioning and Merchandising ✫ Master Merchant Services/Postage ✫ Office Procedures/Equipment ✫ Processing Sales Bonuses ✫ Reception Supervision and Telephone Systems➤CUSTOMER SERVICE EXCELLENCE ➤ CUSTOMER RELATIONS ➤ EFFICIENT FRONT-OFFICE OPERATIONS

Dartmouth, Nova Scotia

I took an extended leave from paid employment until my children started public school.

Halifax, Canada Area

Reporting to the Office Manager, served the customers and senior management team of World Wide Source, a company that provided yellow pages advertising for customers in the U.S.➤ Regularly interacted with customers by cold calling and selling advertising.➤ Sorted customer calling cards in preparation for data entry into the database system.➤ Data entry of customer information with excellent accuracy.