Promoted to serve the needs of employment candidates, current and former employees and management as point contact for employee and company relations and administration. Collaborate with the company’s Professional Employer Organization firm to develop and administer all aspects of the Human Resources Department functions, projects and initiatives. Build relationships and increase understanding of company culture, polices and procedures during preemployment, new hire orientation and throughout employment. Administer benefit programs, renewals, and reporting including major medical, dental, vision, life, disability, COBRA, voluntary benefits, IRS Forms 1094-1095, and Medicare Part D.Areas of Expertise: * HR Policies & Procedures* Employee Benefits Management* Recruitment & New Hire Onboarding* Employee Handbook * Office Administration* Customer Service Focus* IRS 1094 & 1095 Annual Reporting* Performance Evaluations & Improvement Plans* BWC Claims & Return to Work* Workplace Investigations & Conflict Resolution* FMLA, ADA & Leaves of Absence* OSHA 300A Reporting * Personnel Records Management* Project Management* Corporate Communications* Job Descriptions * EEO-1 Annual Reporting* PTO Administration* Employee Training & Instructional Documents* Unemployment Claims * Microsoft Office 365 Business* Sage X3 Enterprise Management Software ERPActive Committee Member:* Safety Initiative* ISO 9001 Quality Management Review Team* Strategic Planning & Work/Life Balance

As a member of the APV customer service team, we combine technical expertise, creativity, and passion to maximize our customer's experience by providing exceptional service and support on a variety of requests including pricing, availability, ordering, product inquiries, and shipment information.To ensure we meet or exceed our customer's needs we routinely liaise with internal departments including Production, Laboratory/QC, Shipping/Receiving, Sales/Marketing, and Administration.► Select Accomplishments* Selected as Core Team member to design and implement the company’s Sage X3 Enterprise Management software, challenged with the responsibility of a successful roll-out, developed step-by-step ISO 9001 work instructions, and trained the system complexities to the Sales Department resulting in its successful launch. * Trained new customer service team members on operations procedures and company product line driving customer satisfaction and the success of the department.

Administer women's leadership initiative program details for Boot Camp, Quest, and Momentum. Build relationships with corporate clients and program participants. Recruit participants, distribute program information, answer inquiries, track data, and oversee program tuition payments.

► Personnel / Human Resources Management * HR Policies & Procedures* New Hire Orientation & Training* Corporate Communications * Confidential Records Management* Employee Handbook► Corporate Benefit Management * 401(k) Administration & Compliance * Business Insurance Policies * Employee Health Benefits (Medical, Dental, Vision, STD, LTD, Life, AD&D, & COBRA)► Accounting & Finance Management* Budget & Forecasting * Payroll Administration * Accounts Receivable & Payable * Cost Analysis & Negotiation► Contract Administrator * Proposals * Non-Disclosure Agreements* Employment Agreements* Master Services Agreements ► Marketing Coordinator * Trade Show Coordination* Promotional Literature Design* Press Releases► Office Administration * Meeting & Event Planning * Business Travel Arranging * Instructional Document Creation* Telecommunications Management * Office Services, Supplies & Equipment► Select Accomplishments* Increased time reporting accuracy from 85% to near 100% through rollout and staff training of web-based time reporting system. * Led successful major medical insurance policy transition to a newly introduced plan design resulting in employer annual savings of 20% while offering employees enhanced benefits. * Increased prospect base 10% through top-to-bottom coordination of company’s nationwide educational conference events. * Improved information sharing and employee productivity through establishment and maintenance of company intranet providing comprehensive, up-to-date company information and employee resources. * Transformed administrative department into a progressive, efficient operation through implementation and documentation of company procedures and selection of office services, supplies, equipment, and furniture.

Professional first point of contact handling receptionist and clerical office functions. Progressed to support inside sales team on assignments including negotiation of product delivery, expediting purchase orders, and researching and correcting inventory discrepancies. ► Select Accomplishments* Drove advances in the understanding and acceptance of newly implemented bar code scanners through effective in-house training. * Appointed to receive training at corporate headquarters to develop and monitor employee specific training programs.