• Working directly with customers with selections and financing • Communicating with prospective customers on the phone or face-to -face• Advising clients on features and benefits on furniture pieces• Promoting new sales attracting new customers• Resolving matters of cancellations or selections • Following up after deliveries and any issues that arise

• Collaborated with Superintendent implement development of project • Maintained positive relationships and communication with residents, client, site staff, general/subcontractors, vendors and site superintend on a daily basis• Assisted general contractor with matrix scope and punch list before final inspection • Managed/handled inspections, CRM Violations, and OSHA inspections• Reviewed invoices, deliveries, vendor agreements, contracts, and service agreements• Coordinated with management team handling budgeting for temporary resident transfer prior to prior to demo and remodeling units • Provided support to residents before, during, and after relocation• Assisted Superintendent on Weekly Safety and Owners meeting• Was responsible for manpower, data daily log, reports on materials costs, delivery and inspection• Maintained all inventories of all office and building materials• Handled all complaints and resolutions• Monitored manpower, location, and participants participation of project • Reviewed edit plans for communication with unit management and tenants

• Assisted at-risk households referred by the Coalition’s Health Center and Early Intervention Program Partners to access income support to ad hence and maximize the household’s income to stabilize their housing situations• Worked with Executive Director and other senior staff to implement and expand the First Stop Initiative and reported clinical cases assign and review possible resources. • Coordinated monthly meetings of service providers and advocates to identify critical issues facing homeless and at-risk people in the region inform members of changes in key state and federal programs and involved members in MCH legislative and administrative policy campaigns that assist homeless and nearly homeless people • Developed and conducted workshops for low income households and human service providers on accessing affordable housing and other housing programs, eviction defense and fair housing rights• Assisted with providing information & referral at risk clients and other benefits to which clients may qualify for SSI, SSDI, EAEDC, TAFDC, or legal advocacy in areas of INS, advocating and filing on client’s behalf• Addressed issues of violations within housing areas and educating clients of their rights and protection by Massachusetts HUD MGL (Laws)

• Acted as liaison between Gloucester Housing and property owner in performing all tenant screenings • Provided availability of units and handle all lease term agreement, yearly certification, and other income verification's• Collected all rents on a monthly basis and handle late payments in a timely manner• Handled all evictions and worked hand-in-hand with Senior Property Manager by addressing and maintaining all repairs, contracting landscaping, and snow removal companies • Enforced all rules and regulations of occupancy, violations, and inspections• Coordinated and maintained schedule meetings between occupants and Senior Property Manager and property owner • Created, mentored, and managed all monthly activities for occupants and informative changes in housing, community services, and other related matters