Kathy Grajales Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, Utah, United States

• Educate clients on program and benefits; schedule appointments and follow up using CSM software, NICE inContact.
• Remote, self-directed position; share information with multiple departments; track, report and resolve issues, or report to appropriate division for follow-up; meetings via MS Teams.
• Consistently achieve 95-100% annual quality scores to help company achieve record sales from 2018-2022. Provide empathetic customer service and enthusiastic presentation of product and benefits, ensuring excellent.

Salt Lake City, UT

• Conceptualize and coordinate with vendors to create marketing elements.
• Collaborate with team to strategize and schedule goals. In process of certifying as Gallup Strengths coach.

Bountiful Utah

• Built relationships and met monthly with trust clients, assisted in tax preparation and trust administration.
• Attended office briefings and facilitated regular staff meetings to assure processes ran smoothly.
• Greeted clients, performed client scheduling and billing in CRM. Verified records and prepared reports.

Greater Salt Lake City Area

• Assistant to Director, implementing 3 ongoing major projects.
• Developed clientele base and relationships with national key employers to expand programs.
• Coordinated Program Advisory Board meetings for 12 programs and planned luncheons for staff and attendees.
• Assisted development of workshops to teach immediate and relevant job skills to over 500 successful applicants.
• Designed online course curriculum teaching Microsoft products utilizing SimNet software.

South Jordan, UT

• Recruited, built, and maintained client relationships through innovative marketing, effective selling techniques, and strong presentation skills to increase sales by $100,000.

Orlando, FL

• Instructed and cared for Special Needs students while ensuring that safety and security policies were observed.
• Combined learning technologies with strategic and analytic skills to both teach and resolve issues. Evaluated individual students and created visual aids to improve students’ understanding.
• Facilitated team-based and one-on-one communication using speech, music, auditory devices, and specialized icons and visuals. Provided clear directions and reassurance in response to emergency situations and drills.

Orlando, Florida Area

• Managed entrepreneurial business and coordinated marketing. Designed and executed educational art for Harcourt School Publishers as well as custom art and murals with focus on accuracy and application.
• Analyzed jobs and constructed comps, and prepared contracts, financials, and invoicing in desktop programs.

Orlando, FL

• Incorporated creativity and interpersonal skills in establishing cooperative learning environment for students.

Orlando, Florida Area

• Conducted training and evaluations while managing multiple clerical priorities in leading and inspiring team of 18 members.
• Gained 2-month extension of employment for team by exceeding productivity expectations.

Education record

Participated on advisory board with educational leaders and experts in various fields of welfare and self-reliance to help develop.

Associate’S Degree, Business With Emphasis In Professional Sales, 3.9

Activities and Societies: DECA2016 Placed Third in State DECA Professional Sales 2016 Placed Third in International DECA Competition ICDC.