Kathy Hanes, Pmp Email & Phone Number

Delray Beach, Fl

• Directs higher education partner relationships and development strategies that help institutions in meeting strategic goals for delivering online learning programs• Leads online program implementations from inception to completion utilizing project management methodologies and framework• Manages the implementation team and leads cross-functional project teams throughout the implementation lifecycle• Provides project plans and all projected-related documentation to support the implementation of online education programs• Leads communications with internal and external stakeholders regarding the status of all service areas including curriculum development, academic calendar and scheduling, marketing, enrollment management, student support and technology platforms• Serves as liaison responsible for bridging gaps between IT and business interests at all levels using clear and transparent communications, and by documenting design, integration, and implementation requirements• Analyzes the operational needs of client engagement, identifies and tests and implements opportunities for enhanced efficiencies, process improvement and client satisfaction

• Responsible for client relationship and successful implementation of IT goods and services for the organization’s largest enterprise client • Managed all client contracts and implementation projects• Directed the implementation of an 18 month wired and wireless network infrastructure project that spanned 71 locations• RFP wins resulted in a five year managed services contract for a Network Operations Center; multiple contracted staffing positions; a five year $30M internal connections contract that included implementation and ongoing maintenance of wired and wireless network infrastructure for more than 275 sites• Financial budget and forecasting responsibilities for the organization’s largest enterprise client• Manage all vendor relationships and agreements tied to the purchase of millions of dollars in networking equipment each year• Served as liaison between technical, sales and support staff to facilitate fluidity across functional departments