Kathy H Wright Email & Phone Number

Anchorage, Alaska Area

• Advanced from Administrative Support III to Case Management Support• Provided visual of Identified factors that affected appointment scheduling of C/O & staff • Managed various daily calendars & schedules for four (4) providers with more than 90+ customer-owners at any given time• Backup for Administrative Support, Team Admin/Case Management Support who also managed 4+ providers with 300+ customer-owners• Worked in Co-Located clinics while communicating with multiple departments within SCF• Knowledge of programs & resources• Answered, scheduled, maintained appointment, & screened call on a multiline telephone• Handled correspondence by fax, email or scanned• Management of various confidential medical database programs for patient demographic records• Maintained customer-owner confidentiality & ensured any release of information requests were HIPPA compliants

Anchorage, Alaska Area

• Advanced from ASTP graduate to Administrative Support III• Assist & provide exceptional customer service, interact with staff, customer owners, & visitors daily.• Answered & transferred telephones, customer owner reminder calls, directed & conferenced calls, patient scheduling, make, confirm, or cancel appointments for customer owners, staff members, or departments.• Creates & maintains electronic patient tracking database as required.• Data entered intake documentation/signatures, created encounters for BURT & Laboratory Services.• Read & routed incoming mail or faxes.• Called Security, Facilities or Maintenance as needed.• Inventoried & stocked supplies & equipment as requested.• Proven ability to handle personal patient information according to HIPAA regulations & maintain utmost discretion when dealing with sensitive topics• Attended required training programs.• Cover or Back Up for Team Admin/Admin III Shift as needed, that includes entered screenings, print out daily pink sheets, received intake signatures, revised & distributed daily calendar, schedule/cancel appointments, & reminder of appointment calls.• Opening duties included preparing coffee & water for kitchen & lobby, & enter daily Encounters.• Mid Shift, duties included stocked copier with paper, stocked lobby with brochures & flyers, encounters, & brought recycling to designated areas.• Closing duties included cleaned & organized lobby & kitchen, printed out & distribute provider schedules & calendar of next day appointments & correspondence, & print out daily pink sheets.

Anchorage, Alaska Area

Per job description: July - Sept 2015 Admin Support III- This is an 8.5 week paid training program learning how to become a successful administrative support and earn the opportunity to transition to a full time benefited position. - Learn valuable skills, develop new abilities and gain a solid foundation upon which to build a future career. - The positions offers a variety of support services in different areas of the organizations. SCF’s career ladder structure, where my career could continue along a management, improvement or technical subject matter expert path. - Opportunities include; working directly with our customer-owners in the front desk of a primary care, behavioral services or dental clinic, supporting non-clinical departments by performing general office duties or assisting visitors and callers to our corporate offices. - These are just some of examples of the numerous administrative support positions at SCF.- This is where future SCF leaders are made!

Anchorage, Alaska Area

• Responsible for handling front office reception and administration duties, including greeting guests, answered phones, took and relayed messages, handled company inquiries, sorted and distributed mail, ensured reception area is tidy, sent email and faxes, updated appointment calendars, scheduled and followed up appointments.• Took job orders, examined and screened applicant’s education level, work history, personality, interests, skills and matched background and abilities for temporary and permanent positions. Conducted interviews and administered tests.• Made verbatim official recordings at depositions, hearings, and proceedings, capturing spoken dialoged with specialized equipment using video, audio recording devises and microphones.

Anchorage, Alaska Area

1/21/15-3/27/15. Efficient management of the front desk area providing exceptional customer service to visitors, staff and applicants who enter the office. Maintained multi-line telephone exchange and performed administrative and secretarial support tasks including mail distribution, applications and brochures, filing, ordering office supplies, calendar management, or other duties as required to support the good organization of office operations.

Wasilla, Alaska

Ritchie Bros. Auctioneers: (6/25 - 7/3/2014, 10/2-10/7/2014)• Registered on-site bidders and processed bidder payments.• Asked if customer wanted insurance coverage on their bids they won.• Answered inquiries, and provided customers with information about services. • Ensured superior customer service at all times to all customers. • Provided additional administrative support as needed.• Kept areas swept and cleaned.• Keyboarding skills for data entries, collection notes, payment entries, printed invoices/gate passes, keys, statement of purchases, created invoices, faxed, emailed, filed contracts and release tickets.• Worked well and maintained a positive attitude in high-pressure situation.• Organized and disassembled computers and packed up equipment and supplies for shipment.

Anchorage, Alaska

• Developed, planned, and administered entire Tribal Scholarship Program.• Authored online Educational Resource Handbook on finding Scholarships, Grants, and other funding sources.• Prepared and submitted final reports, proposals, monitored budget, reviewed yearly grant proposals, provided updates, and facilitated the submission of applications for securing fund, tracked income, and compiled status reports.• Worked with IT and eliminated database redundancies, saved time in flow of quarterly and yearly reports.• Worked with management to assess and support policies and updated procedures.• Web Content Management, maintained/updated Tribal Scholarship Website 2010-11, using SiteChunk/PHP Based script.• Uploaded various documents/forms to SharePoint Services 3.0, organize calendars, updates, added links, surveys, tasks, projects, and committees.

Anchorage, Alaska

• Received visitors, conducted intake, collected eligibility documents and made referrals to programs, agencies, and appointments for public assistance.• Proficient database entries scan pertinent eligibility documents into database and verification in SOA network. • Uploaded various documents/forms to SharePoint Services 3.0, organize calendars, updates, add links, surveys and voting, tasks and projects, and committees and chapters.

Anchorage, Alaska

• Received employment applications, cover letter, and resumes, provided employment verifications, kept organizations files up-to-date, while tracking address changes, telephone lists, updating databases, job titles, and salaries. • Provided secretarial support by entering, formatting, and printed information, organized work, answered incoming calls and transfers, relayed messages to appropriate staff members, filing of documents, duplication, distributed incoming and outgoing mail, maintained and monitored equipment, and stocking of supplies. • Posted job announcements and requirements on HR bulletin boards, internal and external notices on database and website. • Performed reference checks, background searches, initiated background checks on applicants as requested while maintained employee confidence and protected operations by keeping information confidential and maintained employee records, future selection pools, and files for and the HR filing system.• Provided software card readers with picture ID’s/employee number, allowed Badge Level Access.Data entries using MS Dynamics Great Plains, People-Trak Human Resources Software, and from June 2009 for 2 months Web Content Management, maintained/updated CITC Human Resources Department using SiteChunk/PHP Based script.

Anchorage, Alaska

• Developed efficiency, enhancing workflow process to accommodate increasing responsibilities of staff by utilizing database system throughout company.• Produced a database that maintained, tracked• Created procedures for incoming and departing employees, equipment maintenance, and upkeep. • Organized and formed Employee IT Action Request Form to expedite IT efforts in setting up new employee accounts and disable employee accounts and privileges.• Provided administrative oversight, supervised, and assumed and maintained responsibility as backup for Administrative Account, Educational Program Assistant, and Receptionist.• Maintained and operated office website from 2005 - 2009. • Decreased budget by improving mail outs to printing company.• Health and Safety Committee Member for CITC building and facilities. Provided additional policy research and websites sources for Committee Handbook. Member, 2007-2009. Wing Warden 2009. Certification, Standard First Aid/Adult CPR/AED Class and fire extinguisher training, 2006 -2009.

Bachelor'S Degree, Technical Management

General Technical Specialty in Computer Information Systems (CIS) This is an infusion of information technology into the business &.

Associate'S Degree, Computerized Office Managment

Degree Changes: * Business Administration (92–93) Provide broad academic background & an intensive business training to develop potential.