Kathy Jordan Email and Phone Number

The Account Fleet Coordinator (AFC) is the primary client service contact for a portfolio of Enterprise Fleet Management (EFM) accounts, sharing ownership of the client experience with the Client Strategy Manager (CSM). The AFC maintains client relationships, provides sales and administrative support to client accounts and partners with Fleet Operations to provide for a strong client experience.

-Streamlined operations and prioritized tasks, increasing productivity by 50%.-Managed relational database to store information for reference, reporting and analysis.-Conducted onboarding to help new hires.-Edited documents to improve accuracy of multiple languages, flow and readability.-Organized and coordinated conferences and monthly meetings.-Updated spreadsheets and databases to track, analyze and report on performance.-Volunteered to help with special projects of varying degrees of complexity.

-Created Purchase Orders for over 2,000 new vehicles.-Oversaw the accuracy of financial data for thousands of vehicles.-Managed business relationships with multimillion dollar automotive corporations such as GMC, Toyota and Ford.-Utilized financial software to optimize and report on assests.-Increased productivity by 50% through entering over 1,000 past due purchase orders in CFIS (Financial Software). -Oversaw delivery of vehicles in the USA and Canada.

-Oversaw more than $2 million in total assets.-Delivered comprehensive proposals for the liquidation of assests which increased revenue by 20% a year.-Monitored and reported on permits of over 400 assests with the federal goverment.-Oversaw a budget of over $200,000 a year for state/federal registrations.

- Collected and analyzed data from Telecom invoices saving organization over $300,000 in monthly fees.- Provided global telecommunication management services for thousands of small offices. - Optimized new role with in a year creating 5 more positions within the department.- Managed 5 employees, onboarding and training multiple software programs. - Created software training manuals for employees in a year, to be used globally.

- Recruited Longterm physician placement creating $500,000 in revenue in a quarter.- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.- Developed recruiting strategies to identify qualified candidates and build network.

- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.- Pre-screened CV's prior to sending to hiring managers for consideration.- Increased physician network by 200% within a quarter.

- Developed and implemented various new hire strategies, increasing productivity 50%.- Addressed on average 70-100 inbound customer calls daily.- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 15%.- Optimized New hire process by creating  a new hire mentor program which allowed exemplary employees an opportunity to be involved in the recruitment and training process.