Kathy Kuhar Email & Phone Number

Vancouver, Washington, United States

Vancouver, Washington, United States

Vancouver, Washington

Vancouver Washington

Completed all project milestones on schedule for 5 hospitals and 50+ Ambulatory sites. Managed the hardware infrastructure, data conversion, reporting, interfaces and security teams. Coordinated the server design to meet Epic requirements. Developed and managed the data conversion plan for six legacy systems. Assessed existing interfaces, identified risk and recommended remediation. Established and maintained clinical and executive leadership customer relationships. Resolved enterprise-level cross applications technical issues. Manages the overall Change Control processes; facilitates process improvement through the effective use of ITIL best practices; identifies opportunities and prioritizes continuous improvement initiatives for Change Control management processes. Serves as the Chairman of the Change Control board and assures the integrity and reliability of information systems, procedures, analyzes and distributes meaningful change control reports to upper management.

Negotiated three hospital cellular telephone distributed antenna system contracts at no charge to the hospitals and coordinated the installations. Designed and implemented a contact call center application (Amcom) using SQL clustering and load balancing technology. Developed and managed $1.2 million capital budget and $800,000 operating budget. Improved customer service with redesigned project management process flow. Established team goals and managed departmental performance. Managed Telecommunications infrastructure for 5 hospitals and more than 50 remote locations. Managed VoIP and Telephony application projects with IT Networking and Server team. Managed 8 departmental employees.

Promoted to director after working for 3 years as a Telecommunication manager. Directed 5 managers responsible for supervising 37 departmental employees. Identified needs, developed and managed $1.6 million capital budget and $7 million operating budgets. Established management team goals and performance standards. Managed Telecommunications infrastructure for 7 major hospitals and over 120 off-site locations.

Designed and implemented a Cisco Call Manager IP Telephone system including Cisco Unified Contact Center and Unity voice messaging. Managed a 10,000 station Siemens PBX installation project at Washington Hospital Center. Managed a million-dollar joint IT/Telecommunications networking project to improve the network infrastructure for four hospitals. Negotiated hardware and software maintenance contracts with vendors. Managed 10 departmental employees.

Master Of Science - Ms, Telecommunications Management

Bachelor Of Science - Bs, Management Information Systems, General