Kathy Clements Email and Phone Number

Engaged in the day-to-day administration of the Arizona Office, which included human resources, accounts receivable, contracting, compliance, investor relations, and key member of new product development team. • Prepare contracts and non-disclosure agreements for new clients, vendors, and contractors, ensure all signatures are gathered and supporting documentation is on file.• Manage new hire recruiting efforts, draft job postings, screen candidates, and schedule interviews.• Draft company policies, including HR Manual and Anti-Money Laundering Policies.• Issue client invoices, prepare monthly account receivable reports for the sales department and follow up with clients on payments as needed.

Involved in all phases of administration, human resources, finances, facilities, and business development. Responsible for planning, organizing, and directing the firm's day-to-day operations. Served on the leadership team as a valued resource, actively driving strategy, company policies, and organizational culture and vision. • Responsible for the firm roll-out and implementation of the firm’s business model, the Entrepreneurial Operating System (EOS®).• Evaluated infrastructure to develop solutions to support growth, increase productivity, improve the client experience and billing practices. • Determine attorney and non-attorney hiring needs, recruited, screened, and interviewed applicants. • Responsible for developing staff training manuals and Human Resources guidelines focusing on communicating expectations while fostering a culture of inclusion and collaboration.• Identified and implemented staff Key Performance Indicators.• Created Accounts Receivable standards, which included a process for collecting delinquent accounts. Within six months of implementation, the firm collected $50,000.00 from accounts that were 90+ days delinquent.• Obtained 2020 PPP loan and loan forgiveness. • Worked closely with the construction company, vendors, and staff to facilitate office relocation, during COVID, with minimal impact on business continuity.

Led marketing, operations, and strategic projects and initiatives. Handled HR-related activities, digital media, social media, website, and all special events. Served as a valued resource to owner and staff, actively participating in driving strategy, company policies, and organizational culture and vision. Administered quality control, business development, fiscal management, facilities, and IT. • Contributed to increasing revenue by 24.5% through evaluation of infrastructure to develop solutions to support growth, increase productivity, and improve billing practices. • Slashed marketing costs by 43% while growing client retention by 26%. • Led transition from in-house to cloud-based server system; sourced systems and partnered with outsourced provider to migrate data into cloud with no business disruption. • Transferred communication and technology systems during relocation of office with minimal impact on business continuity; interacted with construction company, vendors, and staff to execute project. • Collaborated with owner to enhance financial controls and provide analysis to identify inefficiencies, while uncovering opportunities to improve bottom-line results. • Led strategy and development of affiliate program for legal retainer program, • Developed all staff training manuals and HR guidelines fostering culture of inclusion and collaboration. • Created and implemented compliance manuals, front office and conflict check procedures, and Infusionsoft training policies. • Managed State and Federal criminal and civil litigation caseloads. • Attained highest overall score in Upward and Peer Reviews of all managing staff and attorneys.• Experience managing both a criminal and civil litigation caseload

• Oversight of all day-to-day activities of the office, including managing process servers, generating client invoices, conducting skip traces and asset investigations, drafting report of findings, and drafting pleadings for attorneys.

• Chandler Unified School District - Art Masterpiece Instructor K - 6• Arizona Olympian Booster Club - President and Treasurer• Chandler Police Department - Record’s Department Volunteer• Fresh Start Women’s Center – Legal Department Volunteer

• Managed daily operations of Harrah’s Player’s Club, staff of 30.• Grew net revenue of personal customer base 40% while simultaneously managing the department.• Planned and executed new and exciting special events for both the general market and premium customers. Private premium parties resulted in a 45% average return on investment.• Instrumental team member tasked with developing Harrah’s first measurable, cross-company player rewards program, Harrah’s Total Rewards. • Recognized as a companywide resource assisting new Customer Development departments in establishing training protocols, performance standards, and measurement tools.