Kathy Miller Email & Phone Number

Markham, Ontario, Canada

As Contract Specialist, I continue to improve all processes relating to contract management and perform end-to-end contract review, drafting and execution.* Analyze SLA's and make recommendations to customers and internal stakeholders.* Organize and oversee contract review meetings with both internal and external parties.* Work closely with business heads to negotiate contract terms with customer decision-makers.* Interpret contractual obligations on behalf of internal business leaders.* Create detailed and accurate contract-related correspondence and documentation.* Utilize contract tracking tools to ensure that all contract information is accurate and up-to-date.

Markham, Ontario, Canada

Supported Business Operations and Sales divisions encompassing >50 Sales Professionals involving contracts from $1k to >$40M. Managed all aspects of contract creation, administration and management as well as audit control in a fast-paced environment with upwards of 10 contracts to be efficiently managed per day, equivalent to several hundred per annum.* Awarded 2020 Top Performer and IBM Special Equity Award for outstanding customer service.* Interpreted non-standard contract requirements, special provisions, terms, and conditions, ensuring compliance with Master Services Agreements (MSA).* Established excellent relationships with internal Lawyers, Finance, Business Unit Executives, and Sales Executives, enabling fast resolutions for a wide range of customer contract issues.* Ensured corporate guidelines were met through effective contract administration; contributed to audit compliance. * Maintained accurate and reliable records for client contract templates and executed contracts; increased speed of creating new templates for client requirements.* Coordinated contract assignments across team members, facilitating execution of contracts within SLA requirements.* Authorized IBM Software Services signatory for contracts with a total value up to $10M.* Took initiative to design system process and workflow change, improving document consistency and system storage cost savings while increasing speed and ease of linking supporting documentation.

Markham, Ontario, Canada

Supported business operations with registration and invoicing of contracts. Assisted Customers, Sales Representatives, and internal Business Partners with effective issue resolution. Administered and invoiced services contracts for global business services, thereby optimizing company revenue.* Completed policy reviews; mitigated business risk by ensuring adherence to compliance regulations. * Audited signed contracts for potential violations and established process and contract improvements. * Expedited resolution of customer disputes within SLA, enhancing customer experience and improving company cash flow.* Conveyed information and assisted Customers, Sales Representatives, and internal Business Partners through ongoing communication; promoted corporate guidelines and reduced contract and invoicing disputes. * Produced monthly revenue reports and quarterly forecasts that were presented at monthly operations reviews meetings.