Kathy Lee, Mph Email & Phone Number

Bridging strategy & operations | Navigating provider-side complexities | Operational planning and execution | Workflow mapping & process improvement | Partnership development & management | Technology Implementation | Strategic project management | Stakeholder engagement | Advising early stage health tech startupsEngagements:> Early stage startup (care.

Seattle, WA, US

Consulted on program design / implementation playbook to scale a clinically integrated network for a large academic health system.

Atlanta, GA, US

"CareLinx is in-home care, fundamentally re-engineered with technology at its core."Led strategy, implementation, and customer success/account management of key provider accounts to extend the visibility of healthcare organizations into patient homes via tech-enabled care professionals and proprietary care plan technology.About CareLinx:The CareLinx.

Tacoma, WA, US

Strategic and operational oversight of hospitalist programs/contracts in the San Francisco Bay Area. Responsible for P&L management for book of business, performance management of key financial, operational, quality metrics, and executive client management with diverse hospital partners (from large non-profit and for-profit health systems to county and.

Palo Alto, California, US

• Partnered with executive leaders to set strategic direction & alignment of the patient experience priority across University HealthCare Alliance (UHA), a physician network and medical foundation partnered with Stanford.
• Led implementation of key initiatives and programs to achieve operational goals and Press Ganey “likelihood to recommend (LTR)” targets
• Provided strategic consultation and coaching around patient satisfaction data, analysis, and problem-solving to administrators, physicians, and front-line staff in order to facilitate improvements based on key drivers

Palo Alto, California, US

• Managed strategic integration initiatives and led improvement initiatives utilizing a Lean management framework for business units that included the Stanford Health Navigator Program, Stanford Health Library.
• Worked with operational leaders to translate business needs into CRM workflows; Appointed to Epic CRM Steering Committee for Phase 2 Implementation
• Represented Guest Services as Division lead for Hoover 2 (Neuroscience MOB) Planning

Palo Alto, California, US

• Managed financial and business operations of two "high-touch"​ patient service programs (with a combined $3.5M operating budget), including process improvement initiatives, program development, and strategic planning
• Managed all aspects of launching a new dedicated 5,206 sq. ft."high-end"​ Executive Medicine Clinic that opened in September 2011, initiating best-practice patient experience concepts based on the "voice of the customer"
• Developed start-up infrastructure for new and innovative Executive Health Program (EHP)
• Developed, refined, and executed pricing and engagement strategies to increase and retain corporate relationships for the Executive Health Program
• Transformed revenue cycle functions for IMS and EHP by leading the design and implementation of an institution-wide EPIC EMR system for the two programs that included workflow redesign, training, and continuous.

Palo Alto, California, US

Oversaw business operations of a department that serves adult and pediatric international patients seeking care and second opinions. Responsibilities included budget planning, revenue cycle optimization, and maintaining strategic international partnerships.Attached is a brief overview about IMS that I wrote in 2007 for an internal newsletter distributed to.

Palo Alto, California, US

• Developed and executed operational plans and initiatives to implement Ambulatory Care strategic plan
• Launched new Ambulatory Care committee structures for Collaborative Governance (SHC and School of Medicine) and managed operating rhythm for this organizational transformation
• Led a multidisciplinary team to develop the management accountability infrastructure, resulting in an Ambulatory Care Standard Financial and Operations Reporting Book for key performance metrics

Boston, MA, US

• Co-led operational planning and activation strategy for a new 10-story, 420,000 sq. ft. ambulatory care building (Yawkey Center for Outpatient Care), which opened in October 2004. Received "Partners in Excellence Award.
• Defined and executed activation plan, including developing building-wide policies and procedures and a communciations plan, in collaboration with senior administrators and service chiefs of 6 major clinical programs.
• Designed and delivered a training program to orient over 1,000 clinical, administrative, and support staff to new space and operational workflows

Boston, MA, US

• Selected for a highly-competitive, comprehensive management training program at the largest teaching hospital of Harvard Medical School. The Fellowship incorporated line and staff responsibilities with senior.
• Developed and implemented a creative educational campaign to prepare nursing staff for the Magnet Recognition Program site visit (2003), resulting in MGH attaining recognition as the state's first Magnet-designated.
• Managed the preparation of comprehensive written documentation for the 2003 The Joint Commission (TJC, previously JCAHO) hospital survey, resulting in MGH achieving hospital re-accreditation by TJC. Recognized with.

One of two graduate students in the MPH program selected to participate in an international graduate internship, sponsored by the Yale-China Association. Lived in Beijing and worked alongside a Professor at the Nutrition Institute. Provided analytical support to a multi-city research study on childhood obesity sponsored by the Danone Institute (non-profit.

Venice, CA, US

Supported Executive Director and Medical Director in volunteer physician recruitment efforts for the largest free clinic in the country.VISTA (Volunteers in Service to America) was founded in 1965 as a national service program to fight poverty in America. In 1993, VISTA was incorporated into the AmeriCorps network of programs.

Master Of Public Health (Mph), Healthcare Management Program In Conjunction With Yale School Of Management

Bs, Psychobiology With Applied Developmental Psychology Minor

Startup School