Kathy Lee, Mph Email & Phone Number

Bridging strategy & operations | Navigating provider-side complexities | Operational planning and execution | Workflow mapping & process improvement | Partnership development & management | Technology Implementation | Strategic project management | Stakeholder engagement | Advising early stage health tech startupsEngagements:> Early stage startup (care coordination platform to assist partner organizations in achieving the triple aim for Medicare population): Advised on business model and partnership development.> Vator SplashX - Invent Health: Speaker outreach/host, startup scout and application reviewer/judge (focused on startups that are advancing value-based care). Vator (short for innovator) aims to help great entrepreneurs find funding, and for investors to get in on the ground floor of tomorrow's leading companies. > FAST Program Advisor via CLSI (California Life Sciences Institute): Advisor for BioAmp Diagnostics (https://bioampdx.com/).The FAST Advisory Program (a biotech accelerator) provides select entrepreneurs with intensive team review and coaching to perfect their business model, product development plans, and to build a compelling commercialization strategy.> GLG (Gerson Lehrman Group) Council Member: Sharing industry knowledge with leading companies on healthcare-related topics.

Seattle, Wa, Us

Consulted on program design / implementation playbook to scale a clinically integrated network for a large academic health system.

Atlanta, Ga, Us

"CareLinx is in-home care, fundamentally re-engineered with technology at its core."Led strategy, implementation, and customer success/account management of key provider accounts to extend the visibility of healthcare organizations into patient homes via tech-enabled care professionals and proprietary care plan technology.About CareLinx:The CareLinx platform proactively identifies points of clinical intervention for patients in their homes which is reducing adverse events and providing ROI to large healthcare organizations, both Payers and Providers. CareLinx is the only nationwide professional caregiver marketplace (with over 200,000+ care professionals) focused specifically on the needs of patients with chronic conditions and the elderly, and is already operational in over 100 metropolitan areas with major health system partners, including ACO's, Payers, Health Systems, and Post-Acute Providers. Company was acquired by Generali Global Assistance in 2017.

Tacoma, Wa, Us

Strategic and operational oversight of hospitalist programs/contracts in the San Francisco Bay Area. Responsible for P&L management for book of business, performance management of key financial, operational, quality metrics, and executive client management with diverse hospital partners (from large non-profit and for-profit health systems to county and independent community hospitals). Involved with transitional care services and developing post-acute preferred networks as part of CMS BPCI (Bundled Payments for Care Improvement) Initiative.About Sound Physicians:Founded in 2001, Sound Physicians is an innovative physician services organization with a proven record of improving quality, satisfaction and financial performance for hospitals and post-acute facilities nationwide. Sound’s patient-centered approach, web-based workflow platform, experienced leadership team, and more than 1,000 providers drive breakthrough results throughout the acute episode of care. Specialties: hospital medicine, critical care, emergency medicine, and transitional care.

Palo Alto, California, Us

•Partnered with executive leaders to set strategic direction & alignment of the patient experience priority across University HealthCare Alliance (UHA), a physician network and medical foundation partnered with Stanford Health Care and Stanford Medicine (6 medical groups, 250+ providers, 30+ practice locations across the Bay Area)•Led implementation of key initiatives and programs to achieve operational goals and Press Ganey “likelihood to recommend (LTR)” targets•Provided strategic consultation and coaching around patient satisfaction data, analysis, and problem-solving to administrators, physicians, and front-line staff in order to facilitate improvements based on key drivers

Palo Alto, California, Us

•Managed strategic integration initiatives and led improvement initiatives utilizing a Lean management framework for business units that included the Stanford Health Navigator Program, Stanford Health Library, Patient/Family Community Engagement, Corporate Partners Program, Executive Patient Services, and International Medical Services•Worked with operational leaders to translate business needs into CRM workflows; Appointed to Epic CRM Steering Committee for Phase 2 Implementation•Represented Guest Services as Division lead for Hoover 2 (Neuroscience MOB) Planning

Palo Alto, California, Us

•Managed financial and business operations of two "high-touch"​ patient service programs (with a combined $3.5M operating budget), including process improvement initiatives, program development, and strategic planning•Managed all aspects of launching a new dedicated 5,206 sq. ft."high-end"​ Executive Medicine Clinic that opened in September 2011, initiating best-practice patient experience concepts based on the "voice of the customer"•Developed start-up infrastructure for new and innovative Executive Health Program (EHP)•Developed, refined, and executed pricing and engagement strategies to increase and retain corporate relationships for the Executive Health Program•Transformed revenue cycle functions for IMS and EHP by leading the design and implementation of an institution-wide EPIC EMR system for the two programs that included workflow redesign, training, and continuous improvement projects that further streamlined workflows and reduced billing defects

Palo Alto, California, Us

Oversaw business operations of a department that serves adult and pediatric international patients seeking care and second opinions. Responsibilities included budget planning, revenue cycle optimization, and maintaining strategic international partnerships.Attached is a brief overview about IMS that I wrote in 2007 for an internal newsletter distributed to Stanford Hospital & Clinics staff and leadership.

Palo Alto, California, Us

•Developed and executed operational plans and initiatives to implement Ambulatory Care strategic plan•Launched new Ambulatory Care committee structures for Collaborative Governance (SHC and School of Medicine) and managed operating rhythm for this organizational transformation •Led a multidisciplinary team to develop the management accountability infrastructure, resulting in an Ambulatory Care Standard Financial and Operations Reporting Book for key performance metrics

Boston, Ma, Us

•Co-led operational planning and activation strategy for a new 10-story, 420,000 sq. ft. ambulatory care building (Yawkey Center for Outpatient Care), which opened in October 2004. Received "Partners in Excellence Award for Operational Efficiency"​.•Defined and executed activation plan, including developing building-wide policies and procedures and a communciations plan, in collaboration with senior administrators and service chiefs of 6 major clinical programs (Cardiology, Musculoskeletal, Radiology, Women's Health, Pediatrics, and Cancer)•Designed and delivered a training program to orient over 1,000 clinical, administrative, and support staff to new space and operational workflows

Boston, Ma, Us

Selected for a highly-competitive, comprehensive management training program at the largest teaching hospital of Harvard Medical School. The Fellowship incorporated line and staff responsibilities with senior leadership mentors in focus areas of Finance, Patient Care Services, Hospital & Ambulatory Care Operations, Physicians Organization, Patient Advocacy, Human Resources, and Partners HealthCare Corporate Administration. *Extension due to Yawkey Project (completed fellowship in 2005).Key contributions:•Developed and implemented a creative educational campaign to prepare nursing staff for the Magnet Recognition Program site visit (2003), resulting in MGH attaining recognition as the state's first Magnet-designated hospital.•Managed the preparation of comprehensive written documentation for the 2003 The Joint Commission (TJC, previously JCAHO) hospital survey, resulting in MGH achieving hospital re-accreditation by TJC. Recognized with "Partners in Excellence Award for Teamwork" for this effort.

One of two graduate students in the MPH program selected to participate in an international graduate internship, sponsored by the Yale-China Association. Lived in Beijing and worked alongside a Professor at the Nutrition Institute. Provided analytical support to a multi-city research study on childhood obesity sponsored by the Danone Institute (non-profit organization dedicated to promoting the importance of nutrition in human health). The Yale-China Association promotes understanding between Chinese and Americans through a wide variety of programs in the areas of Education, Health, and the Arts.

Venice, Ca, Us

Supported Executive Director and Medical Director in volunteer physician recruitment efforts for the largest free clinic in the country.VISTA (Volunteers in Service to America) was founded in 1965 as a national service program to fight poverty in America. In 1993, VISTA was incorporated into the AmeriCorps network of programs.

Master Of Public Health (Mph), Healthcare Management Program In Conjunction With Yale School Of Management

Bs, Psychobiology With Applied Developmental Psychology Minor

Startup School