Kathy Lehnerz Email and Phone Number

T.R.A.C. [Teen Reach Adventure Camp] is a positive, faith-based summer camp experience that offers hope and encouragement to foster children who are 12 to 15 years old that may have suffered abuse, neglect or abandonment. The camp is specifically designed to ensure the success of every foster child who attends camp. Each three-day camp provides a unique ratio of one counselor to every two children, and each camp is single-gender to promote a greater level of comfort between staff and attendees.

I have used the time since layoffs to attend to personal matters and volunteer; however, I am ready to meet my next team!

• Multiple time zones, including offshore.• Facilitate Team, Offshore and C-level Status Meetings.• Track and communicate updates, actions, issues and risks to teams using various reporting methods• Monitor Agile software tool, Rally, for development updates to ensure project deliverables on track.• Initiate and manage project timelines. • Key role in moving toward Agile / Scrum environment.Key Achievements:• Achieved Production release of Pilots and Minimum Viable Product (MVP) for two separate business owners ahead of timeline.• Ensured backlog/fast follow work timelines for post MVP launches were established and communicated.

• Multiple time zones, including offshore.• Mobilize/motivate teams, set direction/approach, document/track progress and work closely with the Client, Service Delivery, Business Analysts, Product Owners, Production Support to forecast and communicate dates of delivery.• Manage onshore and offshore teams of technical analysts to track and complete tasks, gather business requirements.• Successfully worked with client Business Units to define access policies and update Active Directory user identities.Key Achievements:• As IAM Technical Project Manager, successfully coordinated migration of 100 complex legacy systems to MyAccess platform for a dedicated client. • Improved efficiency to track and report on deliverables according to IAM (Identity Access Management) project deadlines, established service levels, and other needs utilizing Jira, SharePoint and Confluence. Active Directory technology.• Able to reduce time to product release by using change management controls, along with a complex internal tool, SharePoint and Jira.• Achieved improvement in standardization and documentation of processes and procedures.

• Multiple time zones, including offshore.• Onboard new accounts as main point of contact (PoC) and trusted advisor from point of sale through gathering business requirements, implementation as defined in the scope of work (SOW) and monitoring. Utilize all Project Management phases (Waterfall with hybrid Agile components). • Key role in recommending enhancements to product design and operational procedures to ensure meets industry competitiveness, customer satisfaction, and improved efficiencies, both internally and externally.• Document and control Change Management, along with identifying and mitigating project risks.• Provide milestone reports/implementation schedules / timely project documentation updates, while being aware of and supporting internal / external security and compliance requirements.• Successful in managing multiple, cross-functional $MM projects concurrently within deadlines and budgets. • Worked with multiple outsourcing vendors to complete work within budget and on time delivery for IT and software development.Key Achievements:• Transformed relationship with an Internationally known, confidential client utilizing an integrated, hybrid Agile process that is streamlined and efficient. This win and partnership are evident in the Client scorecard presented quarterly which has moved from 2.5 to 4.5 (out of 5) within 2 years for Project Management since being added to the dedicated team. This scorecard segment received the highest ranking of all 5 banks the client reviews.• Developed a creative and strategic approach for a top client implementing two Enterprise Resource Planning (ERP) systems concurrently with a compressed timeline (4 months total, with finalized requirements only in the final month vs. a 12-month standard historical project timeline). Received multiple recognitions from the client for excellent execution despite the challenging timeline.

• Manage large, complex $ rapid turn-around projects from intake through deployment and release to production using Agile methodology as the Scrum Master (Jira-producing user stories, backlogs, etc. - and participating in sprints/daily scrums). Encompassed IT, eLearning, software development, technical and functional systems. Included cross-functional teams and interrelated projects, programs and functions.• Maintain SharePoint and Planview Systems; build detailed Microsoft Project plans with Gantt tasks, schedule, milestones, timelines and prepared project summaries/reports; identified stakeholders, requirements, risks, issues, budget.• Provide frequent communication to key stakeholders (internal and external). Included status, risks and/or issues with mitigation steps, timeline updates and review of critical path.• Contribute in vendor research, reviews, selections and managed the chosen resources.• $5M budget for new, digital learning platform. Included outsourced vendor management, functional and software teams, curriculum team and creating use case testing.• Worked w/technical resources to update access and controls for employees and vendors utilizing Security Assertion Markup Language (SAML). • Implemented a new, self-service password reset corporate application (Password Station) as part of an IAM initiative requiring extensive communication, troubleshooting and coordination with multiple vendors; contributed to creation of job aides/web/training content; created internal and external user acceptance testing with documentation. Removed 90% call volume to corporate help desk for password related issues with yearly ROI of approximately $200,000.• Key role on team to implement Salesforce (CRM suite). Pilot rolled out 2 months ahead of schedule and assisted with writing use cases and troubleshooting with remediation steps.

Royal Family Kids’ Camp (RFKC) is an unforgettable week of summer camp for children, 7 to 11 years of age, who live the rest of the year in group homes or foster homes. The children create powerful and positive memories to keep them “going and growing” until they return the next summer for another great week at camp. At RFKC, these special kids find the real warmth and love of family. There is no need to fear adults here. Our ratio of staff-to-campers is high to ensure success and safety.My role is to provide camp leadership and planning for drama, music, curriculum and a special end of camp program for families. I participate in fund raising and the Steering Committee.

• Introduced Agile methodology to manage numerous R&D/Developmental projects, minimizing budget exposure and risk on each project by analyzing profitability, revenue and margins, along with ensuring timely and accurate invoicing.• Led a large, integrated team to build and manufacture a nationally recognized new technology called MyStudio™ which was a self-contained recording studio. Monitored architectural design, design reviews, tracked inventory of materials, managed $8M budget, organized site visits. Required substantial client interaction to manage expectations and complete delivery of a prototype and 3 beta units within 15 months. Met with client and Emmy award winning partners in the music industry to source and obtain the construction materials and high-tech components for this patented product.

• Maintain Customer/Account Servicing for assigned schools, city offices, libraries and fire departments. • Work with architects, measuring available space and consulting with customer to design office/meeting spaces. • Provided Project Planning and management of furniture dealers, customers, sales team and installation crew.

• Managed semiconductor lean manufacturing projects from initial acceptance through completion; directed production progress, resolved technical and strategic issues with vendors and clients relating to delivery, including timelines and progress reports; maintained exceptional customer service. • Key role in adhering to ISO compliance standards.• Marketed and sold level sensors designed for semiconductor equipment. Participated in trade shows. Key Achievements:• Helped design fire suppression system specific to one of the chemical delivery systems.• Developed Project Management Office [PMO] with all artifacts. Instrumental in development and implementation of Project Management / Process Improvement System. Manager of the team.

• • Key and primary role in development of labeling and marketing for a new line of Household Cleaning Products. • Appeared on QVC as a guest host to promote and successfully launch the sale of these products in excess of $750,000 first 6 months. First cleaning product on QVC to have any success - sold out each time aired. Products now on shelves across the world. • Provided training/sales information for ongoing product sales to QVC and the general public. • Created card library of useful tips and tricks for customer support team • Lead in providing after-sales consumer support • Assisted in development, production and editing of two Infomercials to promote various cleaning products. • Data entry, executive support and customer service for all product lines