Kathy Lewis Email and Phone Number

-Support Managing Partner for independent wealth services firm. -Maintaining executive's schedule for meetings, travel, and balancing multiple priorities. -Professional interaction with clients. -Working to compliment top goals with concise attention to detail.

-Directly responsible for placing customer orders generated over the telephone or by other electronic methods in remote capacity for customers in the pharmaceutical, environmental, chemical, food, beverage, and medical industries.

-Supported Customer Service Call Center Representatives and Manager of Customer Service for Top 12 fitness facility in the US servicing 350,000+ members. -Skill set focused on escalated matters for successful customer resolutions. -Responsible for internal incident reports for 38 club locations that required follow up at the club and member communication levels. -Provided timely and attentive service to our valued members.-Handled external video footage requests with local law enforcement and government agencies.-Prepared related monthly reporting collectively with direct reports.-Addressed daily heightened social media reviews through Member Services email or telephone communication.-Responded to the Better Business Bureau and Attorney General submissions with positive customer resolutions.

-Provided support to the Director of Human Resources.-Assisted in the new hire onboarding process.-Conducted telephone unemployment hearings.-Organized job fairs offsite and onsite club locations.-Provided assistance on documentation via progressive disciplines, performance reviews, and terminations.

-Supported Senior V.P. of Human Resources with administrative duties. -Interacted with customer base, vendors, corporate, and field personnel.-Coordinated calendar, scheduled internal/external meetings, and arranged catering.-Handled travel arrangements, expense reports, department training schedules. -Prepared company organizational charts for all lines of business. -Attended meetings to record and report written minutes.-Provided assistance to internal Video Manager and coordinated company distribution with off-site vendors.

-Worked directly with senior partner for secretarial support, scheduling of daily calendars, assisting clients, and organizing client files.-Hired and managed secretarial staff of five to support four lawyers.-Administered office staff payroll, performed accounts payable, and receivables.