Kathy M. Email & Phone Number

New York, New York, US

Responsible for governance and enabling technology managers across the organization to deliver on commitments in support of Citi’s strategy, risk & security compliance, and performance metrics. Accountable to design, implement, measure and manage governance and risk management throughout the infrastructure organization of 30 portfolio managers, 300 project.

Dallas, Texas, US

• Lead and manage IT Operations/ Service Management, Vendor Management, Strategy, Governance and the Transformation Project Management Office. Managed a portfolio of ~20 critical corporate projects and $87M budget for.
• Implemented and managed the first Vendor Management Office. Evaluated third-party contracts, identified service discrepancies and benchmarked costs to industry benchmark levels. Negotiated new contracts that have.
• Reengineered the PMO framework, methodology and project management and portfolio management processes. Defined and successfully managed the critical path of the project portfolio to ensure all projects complete on.
• Implemented Organizational Change Management to control the timing, coordination of impacts to roles and prepare the organization for significant transformation. Incorporated OCM into the PMO methodology. OCM has.
• Matured the Service Management (Incident, Critical Incident, Problem, Change, SLM, etc.) processes. Implemented Service Level Management, defined vendor reporting requirements, directed the vendors in documenting all.

Arlington, TX, US

Implemented the Project Management Office. Manage the IT project portfolio serving 87,000 students, faculty and staff.Managed the IT project portfolio.Estimate, plan and manage budgets. Ensures IT governance processes are developed/followed. Established new business processes and templates for the PPMO to follow/use that ensures State of Texas procurement.

• Marshall IT Management provides expert consulting services for Service Level Management, IT Service Management, IT Operations and Vendor Management. Serving corporations of all industries who purchase IT services, are.
• Full lifecycle management of SLM and SLA administration.
• Design and implement customized Service Level Management and Service Level Agreement methodologies and processes
• Define performance requirements and SLA metrics
• Write Service Level Agreements
• SLA negotiations and ongoing management & administration of SLAs

Irving, TX, US

• Portfolio/Project/Dev/Ops Management
• Identified need, developed methodology and led IT directors in the prioritization and scheduling of projects in IT project portfolio.
• Transitioned chronic and acute operational issues, problems and challenges to a business case complete with vision, scope, high-level requirements, deliverables, timelines/effort and financials.
• Developed operational, projects, and capital planning budgets.
• Ensured all appropriate IT services and business service areas are involved in defining solutions and scoping out effort and cost as needed to request/secure funding for new projects and programs. Project Management
• Project Manager for the following enterprise projects: o Telecom – Lync Unified Communications o IT Security – AirWatch o Enterprise platform – Citrix UpgradeOperations Management

Addison, Texas, US

• Responsible for implementing the discipline of project management for medical and business operations. Established a Project Management Office for managing and/or overseeing critical enterprise projects in flight..
• Standard methodology, processes, tools, and documentation
• Project Qualification and Prioritization Process
• Project Management Governance Processes
• Portfolio and Project Management Processes: Monitoring, Reporting, Controlling and ManagingEstablished and implemented program management for the following corporate initiatives: Clinical Excellence Program, Enterprise.

Purchase, New York, US

• Continual Service Improvement: Defined organizational performance metrics, established measurement processes, directed the performance data collection and reporting processes and managed the IT Reporting team; analyzed.
• ITIL leader focused in the areas of Service Level Management, Configuration, Change & Release, Problem and Incident Management. Led efforts to reduce the number of incidents and improve levels of service provided to.
• Implemented SLM as a project on time and within budget.
• Negotiated and managed SLAs with third party vendors for critical outsourced IT services.
• Directed the design, construction, testing, implementation and ongoing management of 300+ simulated customer transactions to measure levels of service provided in order to meet service level agreement contractual.
• Developed balanced score card for the VP of Infrastructure and worked with cross-functional leadership to manage results and continually improve the levels of service provided to the enterprise.

Dallas-Fort Worth, Texas, US

Information Technology Services - Vendor Management Responsible for writing, negotiating and managing all third-party Service Level Agreements. Analyzed SLA reports to determine if vendor performance levels met contractually negotiated parameters. The spend on the largest outsourced agreement for IT services totaled $30 million a month. With ~250 metrics.

Nashville, TN, US

Medical Staff CredentialingQuality Assurance Physician AuditsManaged Medical Staff Departmental and Board Meetings

Masters Of Science, Management Science

Ba, Organizational Communications / Speech