Worked with Corporate Documentation Department to monitor the performance of all BSC site Documentation Services departments as it relates to the creation and modification of quality controlled documents through the PDM/Windchill application.Identified ways to incorporate workflow process improvements.Troubleshoot issues and complaints from the end user community.Provided one-on-one assistance to end users.Worked with the PDM development team to test improvements and custom changes to the system.Acted as liaison for all BSC employed Massachusetts based PDM licensed users, as well as all US employed contractors and all International/OUS based license holders. This included issuance of user licenses, monitoring of system usage by individuals and deactivation of licenses.Member of the Corporate Audit Support (CAS) group relating to company audits from the FDA and other Notified Bodies such as TUV, DEKRA, etc.Worked with outside vendor to implement company wide access to International Standards.

Implemented the use of the SAP system within the production environment.Trained production assemblers in the PD (Production Development) module of SAP.Trained business management in the use of SAP. Identified ways to incorporate workflow process improvements.Troubleshoot issues and complaints from the end user community.Provided one-on-one assistance to end users.Help design system generated reports which would be beneficial to the manufacturing support departments outside of manufacturing, such as Planning and Finance.Worked with the SAP design team to test improvements and custom changes made to the system.Maintained user licenses.

Supervised six different departments over the course of 16 years. Headcount within the departments ranged from 5 to 180 employees.Setup and implemented a Specials Department which manufactured one of a kind special order devices.Implemented JIT (Just in Time) manufacturing and the use of the Kanban system.Integrated the packaging process into JIT manufacturing at the end of each product line to eliminate the need for a separate department.Motivated others to achieve excellent productivity.Worked with engineering to resolve problems.Followed Good Manufacturing Practices (GMP’s) as well as Good Documentation Practices (GDP’s).