Ecaterina Moldoveanu Email & Phone Number

Bucharest, Romania

IT Support Technician for Booking.com brand in the Bucharest Center of Excellence.

Romania

Support Expert under the Service Desk Elite Project in StefaniniSupporting projects inside Stefanini in helping with SLA targets- working on backlog for SLA reaching- observing possible issues within the project and providing active feedback- sept 2021 special project: Intune enrollment assistance on migrating from MobileIron- assisting launch of projects or regions inside projects via call and chat.Tools: Active Directory, DFS, Citrix, IAM, Office 365, CMRC… Show more Support Expert under the Service Desk Elite Project in StefaniniSupporting projects inside Stefanini in helping with SLA targets- working on backlog for SLA reaching- observing possible issues within the project and providing active feedback- sept 2021 special project: Intune enrollment assistance on migrating from MobileIron- assisting launch of projects or regions inside projects via call and chat.Tools: Active Directory, DFS, Citrix, IAM, Office 365, CMRC, LogMeIn, Windows RDS, SAP, BlackBerry, RSA, Bomgar, HPOOTicketing systems: Remedy, ServiceNow, Ivanti Show less

Bucharest, Romania

Extra responsibilities: - assisting Knowledge team in updating the Knowledge Base in HPSM - SPOC for the network down alerts coming on the NA region: responding to calls, gathering router information and providing it to AT&T, resolving network down tickets in a timely manner

Bucharest, Romania

Providing 1st Level of IT Support to users from Linde Group:- first point of contact for the company's employees seeking technical assistance - have a quick response to queries over phone, e-mail and chat- logging details and resolutions in the ticketing systems- managing in AD (users, printers, computers, security groups)- troubleshooting software (installations, reparations and uninstalling) and hardware issues- providing technical support for Windows 7 and Windows 10,… Show more Providing 1st Level of IT Support to users from Linde Group:- first point of contact for the company's employees seeking technical assistance - have a quick response to queries over phone, e-mail and chat- logging details and resolutions in the ticketing systems- managing in AD (users, printers, computers, security groups)- troubleshooting software (installations, reparations and uninstalling) and hardware issues- providing technical support for Windows 7 and Windows 10, iOS and Android devices - providing support for Pulse Secure, Global Protect, SAP, etc.- Office 365 support (OWA, Sharepoint, Outlook, etc.)- respecting the agreed SLA timeframes and processing tickets by priority- working closely with 2nd lvl support teams to find a fast resolution of cases (PCS, SAP, Infrastructure, O365, Global Team, Incident Managers, Trainers and Quality)- identifying and suggesting possible improvements or new procedures for the continuous update of the Knowledge Base -assisting users with authentication issues in various applications - comunicating close to vendors in order to provide in time resolutions on cases: Lenovo, Canon, NTT, Ericom, DXC, VodafoneTools: Active Directory, DFS, Citrix, IAM, Office 365, CMRC, LogMeIn, Windows RDS, SAPTicketing systems: HPSM and ServiceNow Show less

Popesti-Leordeni

parallel working on http://blogevent.roDec 2011 – Apr 2013 (1 yr 5 mos)- writing texts in the tourism section of the website and editing articles- Social Media promo

Bucharest, Romania

- research websites that match my own and contact them to publish an article on their website- place orders for writers to wirte articles respecting the website's guidelines- communicate with the website owner during revisions to publish a correct article - maintain reports of contacted websites

Bucharest, Romania

- interact with fans to engage them and respond to their problems - work with internal stakeholders to find best solution to customer complains- manage Carrefour's Snapchat Account

Bucharest, Romania

- writing articles on a website called Fete de Cartier - promoting the website on Facebook and posting pictures and videos on Facebook - taking part on the meetings for the editorial brainstorming for all the projects- moving manually the Sector 4 of Bucharest website on a new platform- Worked on Joyas (a shoe brand) doing DTP, copywriting, aticles on the website, maintaining the website and customer support

Bucharest

- researching legal entities online for information - completing the database with the information found online or bought from official documents- trnalsating the information from all languages in English

Bachelor'S Degree, Tourism And Commerce Management

I did only 2,5 years of this Faculty.

Course, Marketing Strategy And Digital Communication

Bacalaureat, Mathematics And Computer Science

Bachelor'S Degree, Touristic And Commercial Management