Kathy Mooney Email & Phone Number

Suwanee, Georgia, United States

Gainesville, Georgia, United States

Norcross Ga

• Serving as the administrator/ program manager for the Customer Service department.• Onboard new employees, set up computer access, start initial training plan. • Responsible for preparation and analysis of daily, weekly, monthly, and quarterly reporting as it relates to customer credits, and order entry metrics. Identified KPI’s and set yearly goals based on these reports. • Collect and analyze data needed for Business reviews, and weekly staff meetings. Provides ad-hoc reporting and analysis as requested and interprets data to meet the specific needs of stakeholders or functional groups within the Company.• Support team members as needed with training, data entry, credit memo processing, reporting analysis, individual and team performance metrics, etc. • Assists with testing efforts for new data systems, develops process for creating test conditions to ensure functionality and accuracy of the application.• Prioritize, multi-task, meet or exceed deadlines and maintain flexibility and agility in a fast-paced, service-oriented environment.• Prepare Visio process maps, create and define standard operating procedures• Managed Customer Care representatives on an interim basis. • Assist with order management & order processing as needed. • Lead annual Customer Service Week program for team of ~80 across North America.

Duluth, Ga

• Heavily involved in working with customers purchasing a new product line from a recent acquisition. This requires following the project from quote to shipping, suggesting areas of process improvement, sharing and discussing issues with appropriate teams. Maintain open lines of communication with the customer regarding project updates and status of the order. • Establish and grow customer relationships throughout the order process. Work with Sales, Planning, Purchasing, Credit, Logistics and Shipping departments to identify requirements for the project, establish lead times, identify and resolve potential issues within the life cycle of the order.

Duluth Georiga

Managed a team of 10 Customer Care Representatives for our Home Products Division.

Maintained Oracle and Avante Customer Master data, including new customer set ups, new shipping addresses, updates to price lists, sales reps, and credit information.Maintained Oracle and Avante Vendor Master Data including new vendor set ups, updates to remittance addresses, purchasing addresses, W-9 info and terms. Maintained Oracle and Avante items Master data, including new item creation, Organization assignments, inactivations and updates, including detailed items specifications and product category code assignments. Identify item redundancy and take corrective action. .Process mass price list updates using custom developed update programs (including creating input files)

• Collection of past due invoices, work with customers to improve payment habits. • Chargeback and deduction resolution, including communication with the appropriate parties to resolve problems and recover lost revenue, issue credit memos if needed. • Release customer orders based on account balances and payment history.• Assist with cash application as needed.• Review weekly aging reports, send monthly statements. • Recommend credit reviews on at risk accounts.

Responsible for supervision of cash application functions of Accounts Receivable. Process credit memos for sales allowances, deduction resolution for markdowns and co-op advertising, prepare month end closing entries, end of month reporting for accounts receivable and treasury, and quarterly Sarbanes Oxley Audits.

A/R AnalystProvided support to A/R operations manager as needed, including preparing daily and end of month treasury reporting.Deduction AnalystCollection of past due invoices, chargeback resolution and account maintenance for key customers, including communicating with appropriate parties to resolve problems and recover lost revenue, prepare monthly collection forecasts, and work with customers to improve payment habits.

Managed all aspects of a small office, including front office reception, AP & AR, Collections, Invoicing, and EOM closing.

Collection of past due invoices, chargeback resolution and account maintenance for key customers, including communicating with appropriate parties to resolve problems and recover lost revenue, prepare monthly collection forecasts, and work with customers to improve payment habits.

Business Administration And Management, General

Associates, Business