Director Mcdonald'S Hr Consulting Team
McDonald’s HR Consulting Team is a unique world class HR consulting call center that provides advice, coaching and consulting to McDonald’s U.S. system - including field HR and operations staff, restaurant management, and independent franchisee organizations - in all areas of employment law; employment investigations; employee relations; and other human resource questions, issues and concerns. As Director of McDonald's Human Resource Consulting Team, managed and developed a team of 10 -12 human resource professionals that delivered coaching and/or consulting advice to McDonald's field HR and operations staff and independent franchisee organizations in all areas of employment law; employment investigations; employee relations; and other human resource questions, issues and concerns. The HR Consulting Team additionally provided an avenue for initial intake of employment related questions and concerns from restaurant employees working in company owned restaurants. As Director, personally developed and delivered training to the department and other sectors of McDonald’s system on employment law topics, respectful workplace and employment investigations. While Director of McDonald's HR Consulting Team, the department: Protected the brand every day of the year by providing exceptional assessment, advice and consulting to McDonald's U.S. system on tens of thousands of customer questions, cases and concerns annually; Increased value added consulting contacts from our clients by almost 100%; Developed and implemented robust HR support systems; Developed and implemented a “teach them to fish” consulting design for our customers; and Became recognized as a premier department for hiring, developing and releasing diverse, exceptional HR talent to other sectors of the system.