Kathy Person Email & Phone Number

Minneapolis, Minnesota

• Resolved support issues for Oracle Analytics and Discoverer within established timeframes resulting in the department’s highest service level agreement score.• Prepared and presented training on Analytics for each functional area implemented, increasing user self-sufficiency and reducing the number of incidents.• Completed special projects such as historical data gathering, system upgrades, year end, data error updates, data validation and quality assurance, and system implementations.• Created and maintained customized Analytics automatic reports (IBOTS) which significantly increased user efficiency.• Increased team efficiency by creating and maintaining documentation and job aids on sharepoint website.• Team liaison across multiple departments and management levels worldwide, streamlining communication and coordination.• Mentor to team interns, developing and enhancing their skill set to the degree that some were hired as fully trained employees, reducing HR costs.• Efficiently managed projects, including planning, development, testing, and user acceptance, resulting in shortened project lifecycles.