Kathryn Poland Email & Phone Number

Raleigh-Durham, North Carolina Area

Purpose: Support and contribute to transformational programs, innovation and strategic planning by: conducting architectural and operations capability assessments, identifying tactical transformation opportunities, designing solutions, creating multi-year strategic roadmaps, implementing target operating models, and managing change.(Combined Enterprise/Transformational budget - $280M)• 80+ enterprise pre-discovery planning efforts to date – including process improvement, product… Show more Purpose: Support and contribute to transformational programs, innovation and strategic planning by: conducting architectural and operations capability assessments, identifying tactical transformation opportunities, designing solutions, creating multi-year strategic roadmaps, implementing target operating models, and managing change.(Combined Enterprise/Transformational budget - $280M)• 80+ enterprise pre-discovery planning efforts to date – including process improvement, product development, systems integration, user training, software procurement, and vendor engagements• Using independent judgment and initiative to review, analyze and develop solutions for business initiatives; Identifying and quantifying the business value and impact of those solutions; Focusing on enterprise solutions that balance customer needs and operational efficiencies, while also leveraging commons systems and services; Primary domains include: health care, technology, finance, operations, sales/marketing, compliance, and diversified business.• Working directly with senior management and architecture peers to identify critical business function capabilities, value streams and organizational alignments to enhance and maintain internal business architecture models• Providing thought leadership in the practice of designing and describing business cases, systems solutions and portfolios - creating tactical recommendations that support business strategic value and financial targets• Leading pre-discovery research and analysis for large scale, multi-year complex initiatives impacting up to 9 cross-functional business and technology divisions; Documenting scope and impacts to enable value-based health delivery efforts, improve product offerings and operational efficiency, and support community health R&D programs• Consulting with leaders on corporate and divisional planning estimations, program milestones and relative sizing/complexity of business requests Show less

Raleigh-Durham, North Carolina Area

• Agile team leader for the Medicare segment - collaborated with design, technical, business and operations colleagues, serving as the focal point for direction and clarification of the product cycle goals; Translated business needs into working goals and established annual product roadmap strategy and backlog • Fostered "interdependence with autonomy" among team members, encouraging the values of creativity, problem-solving and forthrightness• Scope focus: new product… Show more • Agile team leader for the Medicare segment - collaborated with design, technical, business and operations colleagues, serving as the focal point for direction and clarification of the product cycle goals; Translated business needs into working goals and established annual product roadmap strategy and backlog • Fostered "interdependence with autonomy" among team members, encouraging the values of creativity, problem-solving and forthrightness• Scope focus: new product design/implementation, current product line enhancements, service area changes Show less

Durham, North Carolina

See role highlights above. My contract position at BCBSNC converted directly to full-time employee, transferring the same role and responsibilities.

Greater Nashville Area, Tn

• Engaged and retained member participation by defining the critical features of web and desktop solutions, including functional and design elements such as: - User interface flow, concept and experience- Program enhancement expectations and web integration analysis- Platform requirements and add-on functionality- Master data and business rules- Configurability for marketing and customer-specific needs- Feature sets and product updates- ECM (enterprise content… Show more • Engaged and retained member participation by defining the critical features of web and desktop solutions, including functional and design elements such as: - User interface flow, concept and experience- Program enhancement expectations and web integration analysis- Platform requirements and add-on functionality- Master data and business rules- Configurability for marketing and customer-specific needs- Feature sets and product updates- ECM (enterprise content management) compatibility planning- Messaging and customer incentives- Custom content and resources• Improved risk identification and reduced overall health costs of our members by playing a lead role in the delivery of an industry-leading, scientifically validated health risk survey, used by the majority of our health plan and employer clients (Healthways provides services for clients such as Blue Cross/Blue Shield, Cigna, Walmart and Lockheed Martin.)• Identified and drove solution and implementation decisions across multiple products - to standardize or improve efficiencies of scale, process and user experience • Directed a cross-functional business team of 7 on a web integration project - involving data mapping, user interface, content and functional enhancements• Assembled educational health care guidance from approved content library, and authored custom content to be validated by internal medical integrity team • Partnered with third-party organizations such as Gallup and Pro-Change Behavior Systems, Inc. to incorporate the latest research findings into our programs, and thereby achieve greater impact on our members’ healthy behavior outcomes Show less

Greater Nashville Area, Tn

• Researched, refined and translated business needs into workable, engaging web and desktop system solutions delivered to clinicians, coaches and the members they serve• Facilitated meetings and elicited requirements from clinical experts, user interface designers and cross-functional business teams to produce complex business and functional specifications, use case models, workflow diagrams, business rules and user interface specifications (While in this role, I served on 7… Show more • Researched, refined and translated business needs into workable, engaging web and desktop system solutions delivered to clinicians, coaches and the members they serve• Facilitated meetings and elicited requirements from clinical experts, user interface designers and cross-functional business teams to produce complex business and functional specifications, use case models, workflow diagrams, business rules and user interface specifications (While in this role, I served on 7 projects relative to 3 products, with teams ranging from 7 to 25 members.)• Served as a chief liaison between business and development teams, offering clarification and subject matter expertise Show less

Bachelor Of Arts, Liberal Arts And Sciences + Music

Activities and Societies: Masterworks Chorale, chamber singers, dramatics, musical and operatic productions

Associate Of Applied Science, Information Technology / Computer Information Systems