Kathryn Poland Email & Phone Number

Raleigh-Durham, North Carolina Area

• Purpose: Support and contribute to transformational programs, innovation and strategic planning by: conducting architectural and operations capability assessments, identifying tactical transformation opportunities.
• 80+ enterprise pre-discovery planning efforts to date – including process improvement, product… Show more Purpose: Support and contribute to transformational programs, innovation and strategic planning by: conducting.
• 80+ enterprise pre-discovery planning efforts to date – including process improvement, product development, systems integration, user training, software procurement, and vendor engagements
• Using independent judgment and initiative to review, analyze and develop solutions for business initiatives; Identifying and quantifying the business value and impact of those solutions; Focusing on enterprise.
• Working directly with senior management and architecture peers to identify critical business function capabilities, value streams and organizational alignments to enhance and maintain internal business architecture.
• Providing thought leadership in the practice of designing and describing business cases, systems solutions and portfolios - creating tactical recommendations that support business strategic value and financial targets

Raleigh-Durham, North Carolina Area

• Agile team leader for the Medicare segment - collaborated with design, technical, business and operations colleagues, serving as the focal point for direction and clarification of the product cycle goals; Translated.
• Fostered "interdependence with autonomy" among team members, encouraging the values of creativity, problem-solving and forthrightness
• Scope focus: new product… Show more
• Scope focus: new product design/implementation, current product line enhancements, service area changes Show less

Durham, North Carolina

See role highlights above. My contract position at BCBSNC converted directly to full-time employee, transferring the same role and responsibilities.

Greater Nashville Area, TN

• Engaged and retained member participation by defining the critical features of web and desktop solutions, including functional and design elements such as: - User interface flow, concept and experience- Program.
• Engaged and retained member participation by defining the critical features of web and desktop solutions, including functional and design elements such as: - User interface flow, concept and experience- Program.
• Improved risk identification and reduced overall health costs of our members by playing a lead role in the delivery of an industry-leading, scientifically validated health risk survey, used by the majority of our.
• Identified and drove solution and implementation decisions across multiple products - to standardize or improve efficiencies of scale, process and user experience
• Directed a cross-functional business team of 7 on a web integration project - involving data mapping, user interface, content and functional enhancements
• Assembled educational health care guidance from approved content library, and authored custom content to be validated by internal medical integrity team

Greater Nashville Area, TN

• Researched, refined and translated business needs into workable, engaging web and desktop system solutions delivered to clinicians, coaches and the members they serve
• Facilitated meetings and elicited requirements from clinical experts, user interface designers and cross-functional business teams to produce complex business and functional specifications, use case models, workflow.
• Facilitated meetings and elicited requirements from clinical experts, user interface designers and cross-functional business teams to produce complex business and functional specifications, use case models, workflow.
• Served as a chief liaison between business and development teams, offering clarification and subject matter expertise Show less

Bachelor Of Arts, Liberal Arts And Sciences + Music

Activities and Societies: Masterworks Chorale, chamber singers, dramatics, musical and operatic productions

Associate Of Applied Science, Information Technology / Computer Information Systems