Executive Director
+ Managed daily operations of 36-bed senior independent living community, 32-bed assisted livingcommunity and 24-bed memory care community+ Managed $4,000,000+ budget and developed innovative financial control tools, resulting in improved accuracy and better accountability for department heads, successful strategies for employee management, occupancy and revenue growth, expense control and quality of services+ Established excellent relationships with older adults with disabilities and family members by proactively identifying problems and acting to ensure resident engagement and satisfaction+ Provided consultation and guidance along with technical assistance to community organizations+ Shared mission of organization with public through community outreach and marketing strategies+ Developed quality assurance/improvement plans, experience with policy analysis and development+ Successfully facilitated compliance by interpreting and applying statutes, regulations, and guidelines to meet and exceed audit standards of Wisconsin Dept of Health Services+ Ranked in the top 10% of Senior Independent Living communities for Customer Satisfaction nationwide by National Research Corporation for 2016, 2017 and 2018+ Gathered and studied key metrics to better understand which programs met desired outcomes or required further efforts for success.+ Experience interpreting and applying statutes, regulations, or guidelines to program related activities
