Katherine Robles Email & Phone Number

Denver, CO, US

• Manage multiple IT projects simultaneously, ensuring successful delivery through effective planning, resource management, and stakeholder coordination.
• Lead cross-functional teams in executing project plans, mitigating risks, and adjusting timelines to meet evolving business needs.
• Develop project schedules, allocate resources, and track progress to ensure alignment with organizational goals and priorities.
• Provide regular status updates to stakeholders and leadership, ensuring transparency and timely communication of project milestones and outcomes.
• Begin integrating program management principles by overseeing related projects, aligning them under broader business objectives, and optimizing resources across teams.
• Collaborate with leadership to support long-term strategic initiatives, ensuring that individual project outcomes contribute to larger program goals.

• Led the planning, execution, and successful delivery of IT projects, ensuring alignment with business goals and timely completion within scope and budget.
• Managed project lifecycles from initiation to closure, coordinating cross-functional teams and stakeholders to ensure seamless communication and project progress.
• Developed detailed project plans, timelines, and risk management strategies to mitigate potential issues and keep projects on track.
• Oversaw resource allocation, ensuring that project teams were equipped with the necessary tools and support to meet objectives.
• Conducted regular status updates, providing key stakeholders with clear, concise project reports and ensuring transparency throughout the project lifecycle.
• Ensured adherence to project management best practices, including Agile and Waterfall methodologies, to optimize efficiency and deliver high-quality outcomes.

• Established and launched the company’s IT help desk, developing all policies, procedures, and workflows to ensure efficient service delivery and support operations.
• Led the creation of support documentation, ensuring consistency in service standards and clear escalation processes.
• Managed multiple IT projects, including system implementations, upgrades, and network infrastructure improvements, ensuring projects were completed on time and within scope.
• Collaborated with cross-functional teams to align IT projects with business objectives, optimizing resources and delivering strategic outcomes.
• Provided leadership and oversight of the help desk team, ensuring ongoing training and development to maintain high levels of customer support.
• Monitored key performance indicators (KPIs) and implemented continuous improvement initiatives to enhance overall IT support services.

• Led the IT support department, managing a team of technicians to deliver high-quality technical support services across the organization.
• Developed and executed IT support strategies, policies, and procedures to enhance operational efficiency and improve customer satisfaction.
• Monitored and analyzed key performance metrics to ensure prompt issue resolution and consistent service delivery.
• Managed support escalations, collaborating with other IT teams and departments to resolve complex technical issues.
• Oversaw the budgeting, planning, and implementation of system upgrades, software rollouts, and infrastructure improvements.
• Provided leadership and coaching to the IT support team, fostering a culture of continuous improvement and professional development.

Denver, Colorado, United States

• Managed and led the IT support team, overseeing day-to-day operations and ensuring timely resolution of technical issues for end-users.
• Developed and implemented support strategies, policies, and procedures to optimize service delivery and improve team efficiency.
• Acted as an escalation point for complex technical issues, providing guidance and hands-on support to resolve critical incidents.
• Coordinated system upgrades, installations, and maintenance, minimizing downtime and ensuring smooth IT operations across the organization.
• Collaborated with cross-functional teams to align IT support with broader business objectives and technological initiatives.

• Provided technical support and troubleshooting for clinical information systems, ensuring smooth operation and minimizing downtime for healthcare staff.
• Led the implementation of a new electronic medical record (EMR) system, from configuration and testing to training and go-live support, ensuring a seamless transition for clinical teams.
• Collaborated with clinical teams to resolve system issues, enhancing workflow and improving the overall user experience.
• Conducted training sessions for healthcare staff on new system features, updates, and best practices.
• Maintained system security and compliance with healthcare regulations, ensuring data privacy and integrity.

Greater Denver Area

• Provided technical support to end-users, troubleshooting hardware, software, and network issues to ensure timely resolution.
• Managed help desk tickets, prioritizing and resolving issues efficiently through phone, email, and in-person support.
• Installed, configured, and maintained computer systems, printers, and other IT equipment.
• Assisted with system upgrades and patches, ensuring smooth operations and minimizing downtime.
• Collaborated with the IT team to identify recurring issues and implement long-term solutions.

• Assisted clients in opening and managing personal and business accounts, ensuring their banking needs were met with tailored solutions.
• Provided financial guidance and product recommendations, including loans, credit cards, and savings accounts, based on individual customer goals.
• Built long-term relationships with clients by delivering exceptional customer service and personalized banking support.
• Processed loan applications and provided clients with updates on the status of their financial products.
• Ensured all transactions complied with banking regulations and maintained confidentiality of customer information.

Greater Denver Area

• Provided exceptional customer service by assisting clients with a variety of banking transactions, including deposits, withdrawals, and account inquiries.
• Processed financial transactions accurately while maintaining compliance with banking regulations and security protocols.
• Balanced cash drawers daily, ensuring accuracy and accountability in cash handling.
• Identified customer needs and recommended banking products and services to enhance their financial experience.
• Collaborated with branch staff to resolve customer issues promptly and professionally.

Greater Denver Area

• Managed data entry and created detailed CRM profiles using Salesforce, improving the accuracy of client information.
• Analyzed digital advertising data, providing insights that supported the optimization of client campaigns.
• Collaborated with cross-functional teams to enhance client service processes and ensure smooth project execution.
• Assisted in the preparation of client-facing reports, focusing on key metrics and data-driven recommendations.
• Provided administrative support to the client services team, contributing to overall operational efficiency.

Aurora, CO

• Supported a variety of administrative and project management tasks, ensuring accurate data handling and compliance with SSA regulations.
• Collaborated with internal teams to streamline processes, improve efficiency, and enhance customer service delivery.
• Gained experience in federal operations, adhering to strict confidentiality and security protocols.
• Assisted in the coordination of outreach efforts, helping improve awareness of SSA services and programs.