Manage FedRAMP programs for Nuance Dragon solutions

• Effectively managed the Computer Assisted Physician Documentation (CAPD) product suite, from product creation to customer deployment. Including SaaS offerings.• Responded to Request for Proposal/ Information (RFP/RFI) and supported Sales team during sales cycle with customer presentations.• Took charge of scoping services plan, which included methodology deployment, staff allocation, requirement documentations, training and enabling internal and external clients, budget forecasting, and concurrent service engagements.• Created and maintained project plans for all products and services within product suite.• Offered keen supervision and direction to team of 12 project managers and application consultants responsible for launching the CAPD products.• Promoted a positive work setting and continuous career development with goal setting for direct reports.• Handled go-to-market planning and deployment of Healthcare Clinical Language Understanding (CLU)-based products which included CDS Triage, Dragon Medical Advisor (DMA), and Epic Notereader CDI in collaboration with cross-departmental teams.• Augmented the adoption and delivery of Healthcare CAPD products by developing methodology, service plans, and forecasts.• Proactively participated in various meetings, which included executive updates, one-on-ones, financial, risk mitigation, and vendor and team call huddles. • Closely worked with third-party vendors responsible for completing several projects sold on contracts while ensuring on-time billing and revenue recognition.• Presided over weekly calls with R&D and Product team meetings to tackle issues and concerns as well as develop overall product plan and comprehensive roadmaps for multiple product deployments.• Formulated service plans for new products, including standard project artifacts, plan, and kick-off presentation while scoping essential resources to deliver forecasted pipeline.

• Provided consistency and direction for core team of 15 employees for more than 15 years as the company evolved through acquisitions and served as a subject-matter expert for Clintegrity HIM product implementations.• Led the deployment of computer-assisted coding product from Beta to GA while working with cross-departmental team in developing a joint rollout of Clintegrity Clinical Documentation Improvement (CDI) and Computer Assisted (CACDI) offering.• Developed services plan for new offerings while continuing to optimize deployment for existing products resulting in increased customer satisfaction and a 60% improvement of time to recognize revenue by streamlining project plans, enhancing staff productivity and implementing delivery efficiencies.• Facilitated daily meetings focusing on the Clintegrity HIM line of business.• Drove client satisfaction by proactively launching effective outreach program providing 100% quarterly touch to clients to evaluate concerns, guarantee awareness of upcoming releases, and offer remote web sessions for refresher trainings. • Successfully attained the #1 position in the KLAS for product coding through effective client retention program with KLAS report published in 2014 and January 2018.

• Managed diverse team of 15 employees deploying Clintegrity HIM product line that included project managers, implementation consultants and technical consultants. • Exemplified expertise in transitioning team and product offers with acquisition to Nuance, including major shift on CAC offering and ICD 10 product version roll out.

• Rendered expert management to a team of 20 trainers, technical consultants, and project managers, in charge of implementing TempusOne and Affinity Revenue Cycle and Clintegrity products.• Established service delivery methods and collaborated with sales regarding scope and quote offerings.• Served as a primary point of contact for client’s ongoing software, products, and systems implementation. • Started tenure as customer helpdesk for Tempus scheduling products and progressed from project to people management in charge of delivering various product lines acquired by the Quadramed.• Handled a unique situation where manager transitioned to direct report and excelled in new role due to mutual respect and desire to ensure success for company as well as individual employee.