Kathy Stroup Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Woodstock, Georgia

- Manage the Customer Service Team to ensure orders are processed and invoiced according to work flow- Build and foster a strong rapport with our customers, sales team, and distribution partners- Serve as the escalation point to resolve customer service and supply issues- Work with warehouse personnel to coordinate picking and prioritization of critical customer requirements- Collaborate with the Supply Chain group and Sales leadership to identify and overcome potential supply interruptions/delays. - Lead all communication of order fulfillment timelines to customers- Organize regular interval reports to customers and Executive Management regarding order status- Facilitate new customer set up. Including coordination with the customer, Sales Team, Supply Chain, Contracts, and Accounting to establish the relationship within SAP

Roswell, Georgia

- Managed daily branch operations- Participated in Business Development and the banks presence in the local community - Originated and serviced personal and small business loans- Analyzed data regarding deposit and loan growth as well as managed monthly, quarterly, and yearly individual and branch wide goals- Managed Customer Service Teamo Conducted one on one sessions to ensure customer service goals are meto Trained and mentored customer service teamo Maintained compliance in related areas pertaining to security of consumer informationo Served as the escalation point of contact for an unresolved customer service related disputes

Woodstock, Ga

- Liaison for Wealth Management clients of Acru handling customer needs at the banking level as well as evaluate their needs and align them with the proper person to further their financial plan- Maintained current business relationships in addition to prospecting new clients through active community participation- Prepared proposals for potential new clients in regards to their banking relationship - Handled contract negotiations with existing and potential vendors - Administrator for customer service platforms within the branches and provided ongoing training to staff- Worked with all necessary departments and remained in contact with clients to ensure smooth transition during their banking change

Canton, Ga

- Management of daily branch operations- Responsible for Cherokee area business development and deposit growth- Recruited, trained, and mentored staff of up to 10- Point of contact for vendors

Woodstock, Ga

- Assisted branch manager in daily operations- Oversaw customer service staff as well as front line tellers- Key role in implementation of core system conversationo Primary duty was establishing procedures and tasks for end user trainingo Following implementation, conducting ongoing training sessionso Participated in testing and data input prior to implementationo Attended user conference to further system expertise

Woodstock, Ga

- Vault, ATM and night drop custodian maintaining dual control- Daily transactions on the front line- Set up new accounts, CD, and IRA accounts for customers- Referrals to mortgage and commercial lenders

- Vault, ATM and night drop custodian maintaining dual control- Daily transactions on the front line- Set up new accounts, CD, and IRA accounts for customers- Referrals to mortgage and commercial lenders