Kathy Tai Email & Phone Number

California, United States

Millbrae, California, United States

San Francisco Bay Area

• Source, qualify and maintain new business through leads from in-store and outbound customers ranging from individual to small businesses• Coach and mentor sales team of four by demonstrating best practices and providing deep product knowledge to achieve over 125% sales quota• Analyze business trends and customer data to create business development strategies and create sales forecasts• Manage customer relationships through navigating multiple personalities and following up on inquiries• Maintain clean customer data in CRM by following data entry best practices• Achievements:Ranked 1st place in Store sales amongst 25 representatives Year-to-Date 2015Ranked 2nd place for top two Accessory Categories amongst 350 representatives 2015Rookie of the Year 2013 amongst all employees in Northern California Ranked in the top 10 amongst 350 full-time employees in overall performance during 2013 and 2014 in Northern California

San Francisco Bay Area

• Managed and provided solutions on consumer and enterprise accounts with all products and services offered• Maintained above a 95% customer satisfaction rate year-to-date by providing a bespoke sales experience• Built and maintain relationships with prospects and existing customers to drive new sales and identify upsells

San Francisco Bay Area

• Exceeded customer experience and reputation goals monthly through following mitigation and escalation processes • Leveraged internal CRM to research, identify, and resolve customer questions and concerns