Kathy Tai Email & Phone Number

California, United States

Millbrae, California, United States

San Francisco Bay Area

• Source, qualify and maintain new business through leads from in-store and outbound customers ranging from individual to small businesses
• Coach and mentor sales team of four by demonstrating best practices and providing deep product knowledge to achieve over 125% sales quota
• Analyze business trends and customer data to create business development strategies and create sales forecasts
• Manage customer relationships through navigating multiple personalities and following up on inquiries
• Maintain clean customer data in CRM by following data entry best practices
• Achievements:Ranked 1st place in Store sales amongst 25 representatives Year-to-Date 2015Ranked 2nd place for top two Accessory Categories amongst 350 representatives 2015Rookie of the Year 2013 amongst all employees.

San Francisco Bay Area

• Managed and provided solutions on consumer and enterprise accounts with all products and services offered
• Maintained above a 95% customer satisfaction rate year-to-date by providing a bespoke sales experience
• Built and maintain relationships with prospects and existing customers to drive new sales and identify upsells

San Francisco Bay Area

• Exceeded customer experience and reputation goals monthly through following mitigation and escalation processes
• Leveraged internal CRM to research, identify, and resolve customer questions and concerns