Kathy Traum Email & Phone Number

Syracuse, Ny, Us

Rochester, New York Area

• Develop and manage 45 annual event marketing campaigns globally. • Plan and execute a $500k annual international sales incentive trip for 100 winners and their guests. • Design and purchase branded premium merchandise to support sales and events - $150k annual budget.• Develop annual calendar, communications plan, and event processes to streamline the planning, managing and marketing corporate events. • Maintain financial matrix, document and track event budgets and logistics costs on an overall annual budget of $2m. • Write and distribute communications, event briefs, and status reports to event stakeholders.• Managed a $300k annual budget for an online employee boutique. • Provide onsite assistance on major events as needed (0% - 35% travel) • Built sponsor program that offset costs of Global Sales Kickoff garnering $72k in cost-savings and creating cross-marketing opportunities for vendors. • Determine site selection, negotiate hotel and venue contracts, food, and beverage choice for annual GSKO, President's Club incentive trip, and executive meetings. • Maintain inventory and distribution of event merchandise and over 30 product collateral pieces.• Initiated RFP process in the search for event marketing software program resulting in the purchase of Splash in 2019.• Implemented event marketing software globally to scale event programs and maximize ROI.• Developed logistics plan and executed employee Global Sales Kickoff packages across the globe. • Developed Sales and Sales Support SharePoint intranet site in April 2021, resulting in support requests by other internal teams to create their sites.• Host and manage 2x monthly Sales Hour Calls, presentations, and scheduling of product updates, processes, and Sales Operations details. • Created, Produced, and executed successful global company-wide virtual Sales Kick-Off for 3000 employees in 2021 & 2022 via the CVENT platform

Rochester, New York Area

Event Specialist – GTT, Rochester, NY (11/2017-Present• Responsible for the overall management of the new hire training program, trade shows and events.• Manage and implement VIP Customer hospitality events for pro sporting event sponsorships.• Coordinates high end gift purchases for customer events• Prepared airline reservations to Cancun for Presidents Club• Creating Event process document to streamline the process of planning, managing, marketing events and improve turnaround times• Maintain Event list with team to keep track of events and budget• Distribute communications and status reports to event stakeholders• Creating requirements for Event tools• Establishing contacts with Premium gift houses to vet and prepare for RFP for new vendor for GTT Boutique• Provide onsite assistance on events as needed

Webster, Ny

Business Operations Manager for North America & Canada Language Services Production and Project Management Team.Responsibilities include but not limited to:• Managed a team of language solutions project managers and technical analysts to achieve 100% contract/SLA compliance and thus ensure customer satisfaction.o Managed customer expectations to ensure that changing requirements are understood and met by the account team.o Supported project managers with quoting, forecasting, timely billing, budgets and delivering on time within their accounts.o Contributed to support sales team at an operational level with RFI's and RFP responses.o Led project reviews and coached the team on methods to present performance results and process improvements.o Maintained vendor purchase orders, payments and ensured timely billing of projects.o Worked with global process, tools, and technology team to share awareness of technology needs and to prioritize in the development of all projects.o Supplied management recruiting and vetting.o Cross-trained team of project managers to maintain Service Level Agreements during staffing shortfalls

Webster, Ny

• Led the Production Project Management Team ensuring 100% contract/SLA compliance with account and portfolio SLAs.• Ensured delivery to schedule, within budget and to agreed quality while ensuring customer satisfaction.• Develop and maintain quotes, statements of work and project schedules based on project requirements• Manage the project teams delivery process from order to delivery• Motivate project team to deliver project objectives and optimum business results and to maintain a customer first attitude• Analyze and report on project performance (work-in-progress, delivery performance, schedule tracking and project profitability) using problem-solving skills to address below-target results, particularly in the area of account profitability• Ensure cash flow through timely billing of projects• Identify and resolve all project issues in a timely manner and highlight any opportunities or risks as appropriate. Perform and document risk assessment and root cause analysis.• Input to project management processes and metrics for repeatable high performance in order to achieve business results.• Provide forecasts to enable operational resource planning; entering planning and budget information and metrics on project software as required.• Project manage the design, implementation & ongoing support of new localization process steps to support new technology, on time and within budget• Identify & gather system requirements to meet business needs • Work with Process, Tools & Technology team to share across organization an awareness of technology needs & to prioritize effectively all development projects

Rochester, New York Area

Responsibilities:• Led and managed the Emerging Leaders application program• Coordinated seventy-six video conference presentations globally to senior leaders in the organization.• Project Managed an on-going six-week Bootcamp Training Academy for all new hire in a Global Operations organization.Accomplishments:• Designed and implemented an employee engagement assessment translated from English to Spanish and Portuguese. This assessment enabled 11,000 global employees to voice concerns and approve the integration of two global telecommunication cultures. The result provided human resources with the ability to compile results, analyze and report back to the stakeholders.• Prepared a process plan for the Performance Workbench Program, an automated tool that standardized performance evaluations and 360 evaluations across the global organization.• Project Managed a six-week Bootcamp Academy for all new Global Operations in Denver Colorado.• Built a sophisticated knowledge/skills assessment enabling business owners to analyze and evaluate the development needs of managers and employees.• Led the implementation of Managed by Objectives (MBO) new hire program for a global sales organization.o Coached and mentored managers on the innovative approach to goal setting and employee assessments.• Project managed the 2012 Summer Olympics in London for a global human resource organization. o Developed a business continuity and disaster recovery plan that provided an end-to-end process for to ensure the ongoing operation of service and employment of 1300 employees throughout the events. Received a CEO Award upon completion of the event.

• Managed all aspects of the logistics team including HR responsibilities for a global learning and development organization.o Managed activity reporting on training activities to support global sales organizationo Managed learning management system for 10,000 global employees.o Coordinated training for all events and eLearning courses.o Reported training results to managers and Senior Leadership team.o Mentored and led the Managed by Objectives (MBO) new hire program for a global sales organization. Facilitated welcome calls monthly to give each new hire an overview of the program and what was expected monthly for them to be eligible to receive their bonus payout.

Business And Marketing Administration

Education record