Hollis Cobb provides a comprehensive, solutions driven approach to accounts receivable management in the healthcare workspace by increasing efficiencies and streamlining workflows. Hollis Cobb represents a large percentage of Atlanta’s major health systems as well as hundred of other providers nationwide. - Insurance follow-up for one of Atlanta’s top hospital systems. - Proficient in utilization of STAR and One Content software, as well as Hollis Cobbs internal system. - Well versed in navigation of Navinet, Availity, Government and Commercial payer web portals. - Served on both the Government and Commercial payer Insurance Follow-up teams.

-Structure and submit deals to maximize profitability. -Desk deals and submit to lenders for approval. -Present service contracts, GAP, and other beneficial ancillary programs. -Prepare accurate paperwork and finalize financial transactions in a legal and ethical manner to ensure a strong lender relationship. -Daily follow-up on all unfunded deals. -Increased average finance per copy in store by 21% in first 90 days. -Proficient in use of industry leading CRM and Desk Manager Software. -Effective in converting cash customers to finance customers. -Sales team development.

POP Displays is an integrated manufacturer of point-of-purchase displays focused primarily on permanent displays in cosmetics and electronics for mass channel retailers. POP is owned by a private equity firm.– Serve as team lead on special projects to distribute point-of-purchase displays. – Manage graphics used in displays for some of the world’s leading cosmetics brands.– Assist team in receiving shipments, tracking inventory, and training associates.– Became proficient in utilization of the ERP system.

Atlanta Luxury Motors | Newnan and Union City, Georgia– Earned “Top Producing Sales Consultant” (out of 15 eligible) for the year.Audi South Atlanta | Union City, Georgia– Audi Certified Product Specialist. Named “Employee of the Month.”Mercedes-Benz of South Atlanta | Atlanta, Georgia– Mercedes Benz Product Specialist.

eClinicalWorks offers electronic health record (EHR), practice management, and personal health record software and services to healthcare providers in the USA.– Certified eClinicalWorks Practice Management (PM) and Electronic Health Record (EHR) Implementation Specialist. Educated clients on best practices and workflows in both PM and EHR.– Coordinated system design and administrator training to ensure proper system build. This included transitioning practices from ICD-9 to ICD-10 coding system.– Assisted client in setting up electronic claims clearinghouse. Verified successful transmission by end of training.– Helped set up month end and other analysis reports, both financial and clinical.– Trained providers and clinical staff on EHR. Verified all technical problems were resolved by the completion of training. This included the setup of hardware and additional modules.

Collection Choice was a third-party agency serving Piedmont Healthcare and Wellstar Health System. – Supported both Piedmont Healthcare and Wellstar Health System. Followed up on insurance claims, filed claims appeals, provided insurers with documentation, advised hospital billing office on coding issues, and supported patients in claims disputes.– Assessed and resolved a number of redundant billing errors. Discovered and corrected a long-term billing error that had created an estimated $3.5M in lost revenue for CCC over a five-year time span.– Developed training material and instructed billing staff on transition to new MMIS web portal with special emphasis placed on changes to claims entry process and the uploading of all required documentation.– Prepared detailed analyses and reports of billing and accounts receivable activity and results, including performance matrixes, bad debt expense, and AR days outstanding.– Followed up with commercial insurance companies, Medicare, and Medicaid.– Managed A/R, as well as insurance verification and pre-authorizations.

Women’s Health and Aesthetic Center was a clinic that specialized in obstetric and gynecological services.– Managed all aspects of OB/GYN and aesthetic practice. Duties included all accounting functions as well as provider recruitment and credentialing, negotiation of vendor contracts, coordinating physician and nurse midwife credentialing, staff training / development, and Current Procedural Terminology (CPT) and ICD9 coding. – Successfully converted the practice management system from a Unix-based system to a Windows-based system, including the addition of an EMR system. There is a normal implementation period of 90 days, but it was completed in 30 days to accommodate a practice merger.– Identified inefficiencies in billing protocols that had created a net operating loss in 2003. New billing procedures created an increase in revenue, allowing for retirement of office build out loan at the end of the first year and the first retirement plan contribution in four years.– Discovered incorrect administration of capitation contract that resulted in a 60% underpayment for each OB patient by a major insurance carrier. Met with the CFO and CEO of the facility to negotiate a resolution.

– Led medical practice with 50 employees. Provided leadership during a period of rapid growth from a three-provider practice to a nine-provider practice and the addition of a 5K SF satellite office.– In second week of employment, discovered major flaw in original setup of PMS, resulting in a $42K payment that would have gone unrealized from a third-party administrator closing out bankruptcy proceedings.– Implemented and upgraded all technical areas of the practice including phone system installation and upgrades, practice management system expansion and upgrade, set up of office wide intranet, utilizing a T-1 voice and data connection. Recruited physicians and nurse midwifes, as well as office staff.– Oversaw day-to-day practice operations, direct oversight of the business office, production of monthly financial and utilization reports, administration of physician compensation plan. Responsible for all practice accounting functions including production of year-end Profit & Loss statement and Balance Sheet for CPA review and tax preparation. Administered 401(k) and profit-sharing plan.– Oversaw build out of new 5K SF office at Piedmont Fayette Hospital. Project included working with architect in space design, interior designer, constant interaction with the General Contractor to ensure accuracy in implementation of all instructions. Focus was placed on computer connectivity, appropriate pre-wiring, as well as seamless telecommunications between offices. Project was completed on time and without major incident.– In final year of employment, the three FTE OB/GYN’s were achieving compensation well above MGMA benchmarks. Physician salaries were approximately 35% higher than physicians of same specialty and like demographic. This was the result of the practice exceeding MGMA benchmarks in multiple areas.– Selected by Senior Vice President of Sales at Medical Manager SE as a “Star Site” to provide site demonstrations for potential clients in a Tri-state area.