Kathy Vertz Email & Phone Number

I am a Customer Service leader with a solid reputation in building strong, dedicated, high performing and passionate teams. My background includes an excellent track record in identifying areas of improvement throughout the organization, and developing team members to further their career within the organization. As a respected leader of the field, I am an enthusiastic leader committed to "The Center of Excellence " in Customer Service as a key driver of company goal attainment. Areas of expertise include:Call Center Management at a Senior and Director LevelInside Sales and Customer Service ManagementComplaint Handling & Resolution Contract Review (CDA's, NDA's, T&C's)Teambuilding & TrainingAccount Management Project ManagementOrder FulfillmentSales Support ManagementProcess ImprovementSAP SD SME

Listed skills include Process Improvement, Team Building, Biotechnology, Medical Devices, and 46 others.