I am supporting the Public Sector Revenue team in developing and launching the policies, procedures, and structures that will support the operational success of the Public Sector Sales team. Specifically, I will lead the development of an RFP Knowledgebase that will categorize and catalogue current RFP resources. The Knowledgebase project will be set up with potential AI-assisted technologies to assist writers in enriching RFP responses and creating efficiencies in information gathering for the team. I will also be assisting in exploring efficiencies/automation for Bid Scanning, among other special projects for the Public Sector Revenue Team.

Performed a wide array of duties for the Faculty of Science at the University of Alberta including, graphic design, communications duties (social media, newsletters, etc.), digital organization & restructuring, implementing and management of integration apps to streamline workflows, stakeholder communications, website management, office management, and event planning. Developed onboarding and offboarding tools and resources specific to Canadian Mountain Network (CMN) usage, participated in hiring activities (screening resumes, interviewing, reference checks, etc.) and, assisted with coaching and minor supervisory tasks for CMN student interns.

Responsible for a variety of positions within the company. My main responsibilities currently include creating a comprehensive Human Resources Department to support current and future Employees and Managing the Accounts Receivable activities. My Human Resource Department activities include, interviewing, on-boarding, off-boarding, performance appraisals, exit interviews, advising on various employee policy questions and policy development. I am also working on the development of a Strategic Plan for the Human Resources Development over the next 3 years. Responsible for this role since January of 2015My Accounts Receivable duties include the creation and maintenance of promotional codes to support marketing initiatives; the creation of Products and Add-on's to the WHMCS system; advising on and making changes to current client invoicing to support business development; communication regarding and management of client invoicing; tracking of sales and cancelled accounts; collection activities on outstanding accounts as well as a variety of other activities. Increasingly responsible for this role since November of 2012 with the full Manager role assumed in June of 2013.The Client Support Team lead role allows me to mentor and develop the technical knowledge of the Client Support Team. Within my role as the main Client support team member for 2+ years makes me ideally suited to this role. All of my other duties with Redman have evolved from the client support role. A client support team member is responsible for some office management; answering phones; client support tickets; managing domain renewals and some DNS changes; assisting clients update their websites; advising on SEO best practices; email management questions as well as many other items.

Responsible for sales generation, , merchandising, personnel, and all store operations; including but not exclusive of customer service; supervision of the sales floor; opening, closing procedures; receiving stock; cash handling.Promoted to Store Manager in January of 2010 from the 1st Assistant Manager position. Duties included all of the above while supporting the Store Manager in all areas.

Was hired as Assistant Store Manager in 2007 and acted as store manager from third week of employment and as such was responsible for all store processes and operations including; hiring; firing; disciplinary action; training; performance appraisals; store cleanliness; customer service; product and supply orders; scheduling; store sales. Promoted in October 2007 and continued to be responsible for the above duties as well as added accountability of store sales. Won company award for Best Inventory Control 2007-2008 within store volume.

Responsible for assisting with all store operations, concentrating on the sales floor and customer service standards. This position also included assisting in all activities surrounding the closure of the store due to the cessation of Canadian operations.

Work as the primary contact for all Customer Experience Representatives on the sales floor, Designated Trainer for all new staff, managed various departments within the store (including receiving; magazines; gift; merchandising standards; music) by overseeing the needs and tasks preformed within, and above all to ensure the delivery of superior customer service to maximise sales in all store areas. Was instrumental in the transition to a new point of sale system and cycle counting.

Began as a Part-time Sales Associate in Mar 2003. Was promoted to Key Holder in Jul 2003. Worked in conjunction with the Customer Experience Manager and Customer Experience Co-ordinator on a full time basis to help facilitate store operations and staff, and to work as a Manager-On-Duty as needed. Responsible for organizing product returns to Head Office, receiving, and the training of other staff, also worked extensively with SAP (inventory management system) since its instillation in April 2004.In March of 2005 was promoted to Assistant Customer Experience Manager. Managed entire store area by overseeing the needs and tasks preformed within, and above all to ensure the delivery of superior customer service to maximise sales in all store areas. Work as the primary contact for all Customer Experience Representatives on the sales floor and acted as Designated Trainer for all new staff. Worked in partnership with the Store Manager to interview and hire new staff.