Kathy Whitehead Email & Phone Number

Gilbert, Az

As the first line of support for Aftermarket Sales, I am the primary contact for the Curtiss-Wright Preferred Distributors and outside customer inquiries, partnerships and sales, for both Military and Commercial OEM fulfillment. RESPONSIBILITIES• Ownership of customer deliverables and AOG requests with a sense of urgency, providing ongoing updates from receipt to shipment• Interaction with the customer on CW Sensors parts catalog, pricing and availability• Communication with customer to status and expedite orders and scope of industry changes• Engagement in activities related to lead time verification, RMA communications, PO date reconciliation, schedule alignment, contract review and government contract evaluation SKILLS & EXPERIENCE• Well-developed relationship skills with an emphasis on Customer focus• Superior communication, decision making and teaming skills• Excellent organizational and interpersonal skills• Adaptable and comfortable in a fast-paced, dynamic work environment

Senior Team Lead and Supervisor for global intranet services and tools support team. Investigated support requests for Corporate Intranet tools, supporting a 10,000+ member user communities. Acted as key contact for escalated customer support and special top level staff projects. Developed and delivered online and remote tool training program for internet tools and CRM. Planned and executed special events, workshops and software launches including negotiation of event logistics and design of presentation materials. Wrote and published Marketing Communications Support newsletter and training materials. Planned team travel, accommodations and meeting agendas. Generated yearly AOP and monitored team office and travel expenses reducing the yearly budget by 10%. Developed and executed team SLA.

Worked as lead on intranet renewal project, bringing corporate intranet into consistent look and feel worlwide; lead trainer.