Leading a team of product owners, analysts and technology experts to support business initiatives efficiently and effectively.

-Lead a team of product owners and business analysts.-Represent the voice of the Customer: our agency partners, associates, etc.-Collaborate with key stakeholders to create and deliver our Product vision-Responsible for the business outcomes delivered by the Product team-Manage the roadmap, prioritize opportunities, build, refine and maintain features to drive business goals.-Develop and coach direct reports.

• Leader: Product Owner for Personal Lines comparative rater quoting.• Relationship Focus: Internal customers, vendor partners and agency partners. • Problem Solver: Identify and resolve issues using report data, comp raters, portal and policy center. • Improvement: Pursue improved data and reporting for comp rater quote analysis.• Creativity: Develop business requirements and work with IT on implementation. • Negotiator: Vendor contracts, collaborating with legal, procurement, IT and security teams.• Change Advocate: State Auto corporate change advocate and change implementation leader.

• Change advocate and region implementation leader for Salesforce.com project.• Created a sales culture focused on increasing quote, production and profitability.• Led a team of sales reps responsible for driving quote activity and customer retention. • Collaborated with product management, region leadership, sales representatives, home office staff and underwriting.• Coached direct reports while tracking production and targeting growth opportunities.• Developed a sales representative reporting tool implemented across the region. • Developed and delivered training to external and internal customers.

• Assisted with division reorganization, consolidating eleven offices to three in a year.• Led an underwriting team working with independent agencies generating annual personal insurance premiums with State Auto in excess of $100 million. • Earned a 14-point improvement in associate engagement as the leader of division-wide project.• Co-designed and led implementation of an employee recognition program. • Project leader for the development and implementation of customer satisfaction survey.• Developed and implemented underwriter productivity measurements and reporting tools.

• Underwrote new submissions, renewals and policy change requests.• Built relationships with agency personnel resulting in premium growth and profit. • Provided exceptional customer service to agency personnel and internal State Auto customers.• Trained agency personnel and new State Auto specialists.• Earned President’s Circle and Specialist Incentive Cruise awards in 2007.

• Increased sales production within assigned territory in excess of 10%.• Successfully negotiated with agency principals to obtain profitable book transfers. • Appointed new agencies to develop and maintain a profitable, growing book of business.• Collaborated with underwriting and home office staff to prepare rate proposals, achieve corporate objectives and increase sales production.• Exceeded 2005 profitability goal by achieving combined ratio of 94.4%.• Earned performance bonus by exceeding profit and production plan for the year.