Kathy Zwach Email & Phone Number

Stillwater, Minnesota

Greater Minneapolis-St. Paul Area

Assisted new and existing clients with the NextGen application. Serviced up to 35 clients with their medical practice management needs, in a help desk environment. Trained super users and management staff on the scheduling functionality, A/R application, and advanced training needs.• Annually reviewed NextGen upgrades, and developed and delivered webinar training to more than 150 users.• Assisted new clients with database set up including scheduling, systems, and file maintenance billing functions.• Developed and designed course materials and handouts which were available on the website to support users.• Delivered “Technology Tuesday” informational webinars on industry payment practices.

Maintained the NextGen software master files and upgrade testing of the application. • Designed training programs and materials for new and existing staff.• Train the new and existing clinic staff on use of NextGen Practice Management and Outlook.• Maintained company website with new and modified information and materials.

Responsible for data entry of insurance payments. Communicated with patients on account balance and insurance companies to resolve claim denials. Follow-up on ageings to optimize reimbursement in the revenue cycle.

Certified Laboratory Assistant

Professional Train The Trainer Certificate