Kati Archuleta Email & Phone Number

Colorado Springs, Colorado, United States

Fort Carson, Colorado

• Create marketing and promotional material that reaches 15,000 people across Fort Carson
• Provide potential and current walk-in students with support and information on a case-by-case basis increasing student knowledge and awareness of opportunities
• Counsel students on possible best choices for their education path resulting in increased military college enrollment
• Update and verify student records to ensure prompt disbursements of Tuition Assistance
• Answer phone calls and emails providing friendly and knowledgeable customer service

Fort Carson, Colorado, United States

• Solely accountable for tracking and managing $26 million in organization equipment; to include knowing physical location, all associated paperwork and management systems
• Worked daily in an office, writing memos, answering calls, providing excellent customer service to the director, all personnel in organization and outside clients
• Worked directly for Senior Manager, writing memos, sourcing information, maintaining records, and communicating consistently with manager
• Managed over $40 million in equipment across two-month dispersed operation with zero losses
• Oversaw successful transfer of incoming equipment, creating all necessary paperwork and ensuring all equipment was inventoried and met standards
• Ensured 100% pass rate in supply category of rigorous army aviation inspection, contributing to an overall passing score

Fort Carson, Colorado, United States

• Maintained, repaired, and crew chiefed Shadow UAS, launching over 100 flights with zero losses, providing exceptional and rapid execution
• As a Technical Inspector ensured maintenance and safety standards were met resulting in zero flights lost across a 3 year period as inspector
• As a Unit Trainer ensured fellow teammates were trained, qualified and certified to complete the job to, and above, standard
• Managed supply for aviation section, ensuring all parts were ordered, always organized and on hand, coordinating with external agency to provide material and maintenance support as required
• Created SOP for fellow Crew Chiefs to standardize certification across the organization

Fort Carson, Colorado, United States

• Answered phone calls providing friendly and knowledgeable first impression and called clients with inquiries or to answer requests
• Routinely managed front desk which saw over 5000 clients providing excellent customer service, often resolving minor issues on the spot, saving both client and tax preparer’s time
• Prepared over 300 client tax returns, often encountering many unique client situations and was able to provide prompt resolution using available resources
• Reviewed tax returns, ensuring properly prepared returns were submitted and training fellow tax preparers in best practices and expanding knowledge base by providing and sharing information as it was learned
• Scheduled 16 employees across 52 daily appointments and walk-ins, ensuring employees were well matched with their capabilities and all scheduling needs were met
• Maintained an excellent standard of service by being tasked with assisting more challenging or demanding clients

Finance, General, 3.697

Associate Of Arts - Aa, Psychology