Kati Gruschwitz Email & Phone Number

European Rivers

• Oversee and deliver the overall tour experience including transportation, activities, lectures, and destination related information• Coordinate all shore excursions• Ensure onboard and on shore safety and comfort of guests• Organize events and create the Daily Program• Monitor Tour Director performance• Resolve customer complaints• Liaise with main office, ship crew partners, ground operators and suppliers

Canada And Europe

• Plan and execute activities, lectures, destination related information • Controlling and monitoring the implementation and quality of locally led excursions• Conduct city walks/ river and coach commentary• Organize private guest excursions• Assist guests in emergency situations• Train new Tour Director colleagues

Program Director River CruisesEmbarkation/Disembarkation • Organisation of embarkation and disembarkation • Ensuring smooth operation of transfers (transfer/luggage/times) • Coordination of the airport representative • Coordinating, confirming and assisting with passenger departure arrangements and other travel connections (e.g. flight changes) Administration • Handling/filing of cruise, land and accident/illness reports • Managing and filing vendor vouchers • Providing guest information (city maps/hand-outs/catalogues) • Processing of the optional on board bookings • Responsible for providing the daily program Onboard Duties • Facilitating and assisting guests with on board cruise bookings • Organising and presenting guest entertainment (games/lectures/presentations) • Responsible for all public announcements (including bridge commentary) • Active guest relations Shore Excursion • Coordination of all excursions including audio equipment • Liaising with local suppliers (reconfirmation of reservations, busses, guides etc.) • Instructing and briefing local guides prior to shore-excursion • Accompanying of all excursions and walks(with or without local guide) • Controlling and monitoring of implementation and quality of the excursions • Assistance with private guest excursions General • Working in a team with managerial functions for the entire cruise; • Receipt and handling of guest complaints • Regular attendance at the Cruise Director desk • Support Captain and Hotel Manager with safety drills • Assistance for guest in cases of illness / accidents • Cooperation with Hotel Manager and Nautical Department • Accounting and controlling of cruise tour bank; • Answering to special guest requests

Canmore, Alberta

· ensuring the overall satisfaction of inhouse and future guests through personal customer service· Writing up quotes and organizing guest functions (weddings, reunions, conferences)· performing operational tasks such as front desk operations ( check in / check out , opening and closing duties, handling cash and credit card payments- end of day batch outs ), housekeeping and breakfast preparation· resolve customer complaints· taking reservations via phone, email and property management system· selling and up-selling rooms and function space· making sure health and safety standards are upheld· developing and executing the business and marketing plan· ordering and purchasing supplies and services· ensuring cleanliness and maintenance of the property ( housekeeping, renovations)· interviewing and hiring staff· assigning duties and scheduling shifts - overseeing and performing staff trainings· observing and monitoring workers' performance to make sure that company rules and procedures are being followed

- assistance in bookkeeping- promotion and marketing: creating company presentations e.g. brochures, logos, newspaper ads

Taking an active part regarding the development of a client service organization in Calabria, Italy- organizing and executing welcome meetings- assisting clients on their arrival and departure day at the airport- selling excursions- providing special care in critical situations such as theft or accidents

Bachelor Of Arts, International Hospitality And Tourism Management

Diploma, Creative Advertising

Activities and Societies: Advertising and Design Club of Canada