Kati Jackson Email & Phone Number

Continuated improving the culture of the company to help take the owners vision and create functional processes that all employees can follow.Coached the team on proper customer service practices and most current training techniques.Develop leadership team for the newly expanding business including coaching the social media marketing person to a top operations manager and a high performing dog trainer to running a satellite siteRegularly hold constructive conversations with coworkers to increase understanding and alignment on how to work together in a businessEstablished performance evaluations for all employees, and created standards for all managers to follow to ensure consistencyCreated a uniform behavior based interviewing guide to help find better candidatesImplemented disciplinary, and talent development coaching to new managers

Developed and implemented business practices for a newly created company of five people. Over two years we were able to increase the volume of dogs 115% and expand to 12 employees.Collaborated with the owner to develop processes and new services from her knowledge and vision using my business acumenBuild the business from five to twelve employees training and integrating them as we expandedOpened satellite location in Hopkins increasing the quantity of dogs serviced per dayScheduled daycare volume each week at both sites, ensuring appropriate number of dogs for staffing levels and managing multiple transport requests across the western metro areaOversaw project management processes including day-to-day operations and regular strategy sessionsCoached the team on proper customer service practices and most current training techniquesContinually correct safety risks within the company as we grew into new areas

Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervisionUtilized POS system to ensure accuracy in all aspects of inventory, such as replenishment, adjustments, min/max levels, weekly cycle counts, transfers between stores, return to vendor items, shipment processing.Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environmentDeveloped employee schedules based on business needs while effectively managing labor costs within budget constraintsManaged store budgets, tracking expenses, and implementing cost-saving measures to maximize profitabilityConducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement

Managed multiple teams of representatives ranging from 5 to 26 peopleResponsible for cost of goods budget of $190,000 and reduced expenses by negotiating with vendorsDeveloped tracking processes to manage complex animal surrender scheduling needs across five locationsContinually updated staffs training by presenting workshops on customer service techniques during difficult emotional events

Bachelor, General Studies

Education record