Kati Nironen Email and Phone Number
Kati Nironen work email
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Kati Nironen personal email
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Manager with a passion for customer -/ employee experience and life-long learning. Developed people and processes of Telia Corporate Customer Care for many years before starting as Office Manager at Finnish Tax Administration.Strong experience in digital customer service and understanding of the big picture without forgetting the details. Ability to both analyze and make quick decisions helps to get things done.X: @KNironenEmail: kati.nironen@gmail.com
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Group ManagerVerohallinto Jan 2022 - PresentLahti -
Office ManagerVerohallinto - Finnish Tax Administration May 2017 - Jan 2022Lahti, Southern Finland, FinlandLeading and managing a group of up to 40 employees.
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Group ManagerSonera Oct 2012 - Apr 2017Lahti Area, FinlandSupervised a team of up to 15 employees. A member of Corporate Customer Care’s executive team, own responsibility being e-channels of the department. Sales management and coaching played a key part of the job, as well as managing customer experience. Also worked as a partner’s operational counterpart and as an operational manager responsible for a Sales Support -virtual team. Developed practices, service models, monitoring, reporting, resource and workforce planning and prioritizations for own team focusing on e-channels, with engaging the team members to development work. -
Manager TraineeSonera Jun 2012 - Sep 2012Lahti Area, FinlandA member of the executive team of Corporate Customer Care. Participated in development projects and validated department's customer phone contacts.
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Sales AgentSonera Mar 2008 - Jun 2012Lahti Area, FinlandCorporate Customer Care
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Senior Customer Service AdviserSonera May 2004 - Mar 2008Lahti Area, Finland
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Training SpecialistSonera May 2003 - Apr 2004Lahti Area, Finland
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Customer Service AdviserSonera Jul 2000 - Apr 2003Lahti Area, Finland
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Eu-Project Secretary/-AssistantLahden Kaupunki / City Of Lahti Jun 1997 - Dec 1998Lahti Area, FinlandTerritorial Employment Pact for Lahti Region (Lahden Seudun Kumppanuushanke)
Kati Nironen Skills
Kati Nironen Education Details
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Degree Programme In Entrepreneurship And Business Competence -
South Karelia University Of Applied SciencesStudy Programme Of Business And Administration, Entrepreneurship
Frequently Asked Questions about Kati Nironen
What company does Kati Nironen work for?
Kati Nironen works for Verohallinto
What is Kati Nironen's role at the current company?
Kati Nironen's current role is Group Manager at Verohallinto - Finnish Tax Administration.
What is Kati Nironen's email address?
Kati Nironen's email address is ka****@****era.com
What schools did Kati Nironen attend?
Kati Nironen attended Lahti University Of Applied Sciences, South Karelia University Of Applied Sciences.
What skills is Kati Nironen known for?
Kati Nironen has skills like Mobile Devices, Team Leadership, Customer Experience, Customer Service, Management, Call Centers, Change Management, Team Management, B2b, Mobile Communications, Project Management, Sales Management.
Who are Kati Nironen's colleagues?
Kati Nironen's colleagues are Asabina Balaka, Veli Sulasalmi, Shakib Väänänen, Riku Hermunen, Kerttu Karvonen, Jens Jern, Maria Nilsson.
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