Katia Bennett-Farrar Email & Phone Number

Water Quality Assurance

Provided customer service to clients and managed reception desk duties. Oversaw a six line phone system and directed customers to the right representative. Maintained filing systems and filtered and distributed mail. Guaranteed that coworkers’ time sensitive paperwork was mailed and delivered in a timely manner. Provided facilities management and ordered office/product/warehouse supplies. Booked travel arrangements. Conducted record retention and data entry. Managed all permits and developed permit distribution system to ensure drivers had the legal paperwork (contracts, manifests, permits, driver logs) necessary to complete their job duties. Refined multiple Chem Texts by printing, organizing, and binding for office use. Oversaw customer collections, W2 forms, and submitted monthly reports. • Created front-desk filing system with clearly labeled files and folders for manifest copies, purchase orders, UPS shipping documents, incoming and outgoing mail, etc. • Saved average of $100 monthly by purchasing lower-priced office supplies and keeping detailed inventory.• Coordinated office repairs, maintenance and installations and solely handled relations with UPS, USPS, Staples, and UniFirst to achieve timely services.

Tulsa, Oklahoma

Contacted customers to collect payment for past-due bills, loans, etc. Located customers using methods such as Skip Tracing software and credit bureau information. Discussed customers’ financial situation and aided them with a payment plan. Assisted team lead with coordinating work schedules.• Successfully worked with customers, ranking top-ten of collectors.• Worked closely with IT managing data.• Tracked all incoming payments for individual collectors.

Sapulpa, Oklahoma

Assisted three first grade teachers in lesson planning and preparation. Graded and distributed assignments, supervised lunch, recess, hall, and bus duty, supported teachers in parent/teacher conferences with student progress. Contributed individual teaching to special needs students.• Promoted from substitute teacher to teacher’s aide.• End-of-year results for special needs students improved by 100%.• Counseled special needs students’ parents on reading encouragement and assignments.

Cleveland, Ok

Substitute teacher for elementary and middle school in core subjects. Subjects included computer, math, science, history, home economics, art, special education, and physical education.• Provided ongoing homework grading.• Supervised students during lunch, recess, field trips, and bus duty.

Education record

Health Careers Certification

Education record