Dr. Katia Chaban, Dba, Ms Email & Phone Number

Rochester, Ny, Us

Adelphi, Maryland, Us

I am a part time Professor for the Doctorate of Business Administration (DBA) program. I am developing course content for Sustainability specific course to advance knowledge of sustainability in business, as well as teaching DBA courses at UMGC —one of 11 degree-granting institutions in the University System of Maryland (USM) with 90,000 students globally.From its start in 1947, UMGC has demonstrated its commitment to adult learners recognizing that adult students need flexibility and options. UMGC is proud to be a global, 24-hour, institution of higher learning. UMGC is also a leading higher education provider to the U.S. military, enrolling 55,000 active-duty service members, reservists, National Guard members, veterans, and family members annually.

▶️ CONSULTING & ADVISORY SERVICES | MAKING THE WORLD GREENER ONE CLIENT AT A TIMEReThinkIT Strategies envisions a world where businesses naturally and equally encompass positive impacts for profits, people, and the planet. Incorporating sustainable IT into business strategy continues to grow in importance. ReThinkit Strategies can translate the noise between IT language and Sustainability jargon. We rethink the business by evaluating the value chain to identify how it will support your sustainable IT transformation and help you become a socially and environmentally sustainable entity. We develop unique and purposeful strategies, knowing there is not a one-size-fits-all approach to sustainability. We use Circular Thinking to instill thinking that promotes change by embracing regenerative practices and extending the lifespan of materials by prioritizing reusing, repurposing, remanufacturing, and recycling at every opportunity.• NTT DATA, Inc. - Head of the Global IT Sustainability Center of Expertise creating a strategic center of resources with specialist expertise and skills focused on developing the Sustainable IT strategy, standards and guidelines to deliver sustainability innovation for the Global IT organization.• Kinvest Management Management Corporation - Served as ESG strategy advisor for the Owner and President of a $200M commercial real estate services company in Canada. Initiated EUI, WUI, and GHGI assessments and LEED certification.• BMC - Consulted with this $2B software company, on their Global Reporting Index (GRI) relative to the completeness of their 2022 and 2023 sustainability reports.• Mentor of start-ups at Venture for ClimateTech, a New York-based non-profit global venture and accelerator, and MBA students at the University of Rochester's Simon School of Business.

Chicago, Illinois, Us

▶️ STRATEGY | GOVERNANCE | TRANSFORMATION►Engaged with Whirlpool Corporation as the active SVM focal point for the IT organization►Assessed the current IT vendor footprint of 1000+ suppliers with $400M+ of global spending, including contract alignment to business objectives.► Performed analysis using stakeholder interviews and data review to determine gaps and challenges.►Identified significant opportunities to improve business effectiveness and cost management through enhanced governance, policies, products, processes, and quick-win projects, equating to over $4M in hard savings, productivity, and cost avoidance specific to supplier management improvements.►Created the IT Vendor Management playbook to improve strategic fit, performance, contract, relationship and financial management processes throughout vendor lifecycle.►Assessed the use of ServiceNow Vendor Management Workspace for an integrated Vendor Management portal for the organization.

New York, New York, Us

►Provided support for clients to create sustainable sales methodologies for target clients

Plano, Texas, Us

▶️ COLLABORATION, OPTIMIZATION AND STAKEHOLDER ENGAGEMENT:► Executive-level leader with oversight and governance for asset strategy & optimization for the Central Delivery Organization of this 50,000+ FTE IT services company, as well as Executive oversight for all Corporate IT Infrastructure Services.►Reviewed over $50M in investments to reduce third-party expenses, introduced third-party maintenance opportunities, rate reductions, and supplier consolidations, created and implemented policy that secured YOY savings of $15M+, reduction of 1000 vendors from FY19 to FY20 and identified improvement policies to manage the 300,000 IT assets across the organization.► Responsible for optimizing large technology contract with vendors such as DELL, BMC, ServiceNow by improving vendor relationships, aligning business and vendor strategy, and implementing improved forecasting.

Plano, Texas, Us

▶️ GLOBAL INFRASTRUCTURE TRANSFORMATION: ► Developed and implemented IT strategic infrastructure roadmap and transformed organization’s corporate infrastructure Operations. Fully accountable for a $50M + budget with oversight of support resources for 50,000 global end users across 42 countries.► Operational improvements enabled delivery visibility across 500+ experts, including service desk, field technicians, data center operations, network support, and unified communications with customer service levels exceeding 95%, handling over 15,000 contacts and managing over 30,000 incidents and work orders monthly►2019 Women in Technology Award ►Recognized by the US House of Representatives

Dallas, Tx, Us

▶️ GLOBAL BUSINESS AND IT TRANSFORMATION and CUSTOMER RELATIONSHIP MANAGEMENT: ► Executive accountable for setting the IT strategic direction and led global IT operations for a recognized leader in customer experience solutions to the utilities industry, supporting 17m+ customers for 150+ electric, gas and water clients across North America via contact centers, billing, collections, business analytics, and cloud-based solutions. In addition to that responsibility, provided executive leadership for 700+ call center professionals supporting 13 large clients and ensured the organization met client commitments►Established VertexOne Process Solutions Private Limited in Gurgaon, India, to support the SAP practice and provide IT support for NA operations.► Served as a key member of the executive team that successfully identified, selected, and negotiated with a suitable buyer for all aspects of the business comprising all call center technology and employees.

Dallas, Tx, Us

▶️ GLOBAL INFRASTRUCTURE LEADERSHIP: ► Initially hired as IT Director in 2011, was promoted to of VP of Global IT in 2013 with accountability for setting strategy and direction for infrastructure services with additional responsibilities for a global team of 100 IT professionals and a budget of $15M+, focused on standardization and optimization for continual savings and meeting client satisfaction objectives.

▶️ GLOBAL CLIENT MANAGEMENT, BUSINESS & IT TRANSFORMATION, OPERATIONAL EXCELLENCE AND DELIVERY and PRODUCT DEVELOPMENTDuring my 15+ years with EDS in Canada and the USA, I held various positions and roles that allowed me to experience the diversity of clients and industry sectors, technology and business challenges globally. I also received a number of awards; 2004 Contribution Award for $1.5B contract extension at EDS/Xerox, 2006 Transportation Industry Rising Star, 2006 EDS US Application Delivery Team Project Award, 2007 Best Practices for Process Improvement AwardKey Positions include the following:► Product Operations Leader, DMV Practice, State & Local Government Division, responsible for the creation and implementation of a department of DMV product and business operations with a major achievement of the creation and execution of organizational effectiveness that included Resource Management, Financial management, Communications’ Strategy, and an RFP Management Process. ► Product Delivery Executive, Transportation Industry, responsible for the operational delivery of the Airline Service Oriented Architecture (SOA), Airline Reservations and Flight Operations Products, Business Owner for the Payment Card Industry (PCI) for the Transportation Industry. Overall P & L responsibility of $36M annually for product development and support costs. ► Transformation Leader, American Airlines Client, esponsible for Strategy Alignment of Airline Product Portfolio to evolve legacy technology.► Client Delivery Executive, US Infrastructure, Xerox Client, strategic focus on optimizing complex enterprise services including e-mail, authentication services, client software usage, LAN and WAN services.► Director, Enterprise Service Center, Xerox Client, established a client relationship organization with teams across the US focused on standardization, improved client satisfaction, cost optimization, and contract commitments with a $14M annual budget.

Doctor Of Business, Strategy And Innovation

Masters Of Science, Applied Science & Technology

Bachelor'S Degree, Communications

Degree, Computer Programming