Provided excellent service ensuring memorable guest experiences, building customer rapport, and successfully increasing referrals and repeat business.Clearly communicated menu suggestions to customers and orders and special requests to the kitchen staff ensuring that orders met customer expectations upon delivery.Used multitasking skills to meet the needs of 6-8 tables or large parties while maintaining a calm and friendly demeanor. Upsold high-profit items such as appetizers, desserts, and mixed drinks to meet company sales goals.Effectively handled delicate situations such as difficult guests or declined credit cards.Used Point-of-Sale computer system to place orders, manage bills, and handle complimentary items.

Handled computerized patient check-in, made appointments, recorded patient information and verified insurance information while answering three phone lines and maintaining an accurate filing system.